Service Department Head
4 days ago
Mühlbauer GmbH & Co. KG seeks an experienced Head of Field Services to oversee the coordination of our countrywide distributed service team.
The ideal candidate will possess at least 10 years of experience in managing large-scale ICT projects and teams, with a strong background in service management and technical expertise.
Key Responsibilities:
- Coordinate multiple sub-contractors across the country.
- Develop and implement methods to monitor and report service management processes.
- Provide technical guidance to the field service team.
- Ensure absolute customer satisfaction by interfacing with headquarters' support and engineering teams.
- Travel domestic or international as needed to support service operations.
Requirements:
- Bachelor's Degree or Diploma in Electronics, Mechatronics, or equivalent proven experience.
- Proven experience in implementing and maintaining large-scale ICT projects.
- Minimum 10 years' experience in leading service teams in an Advanced Automation or ICT environment.
- Theoretical and practical experience in service management frameworks.
- Strong technical education and business management skills.
- Proficient in MS Office and HelpDesk Systems.
- Flexibility and readiness to travel frequently within Malaysia and internationally.
- Ability to handle customers and maintain strong relationships.
- High competency in team collaboration and communication.
- Fluent in both written and spoken English and Bahasa Melayu.
We offer a comprehensive benefits package, including medical panel clinic access, meal coupons, and gym facilities.
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