Claims Department Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Manulife Full time
About the Opportunity
The Head of Claims is responsible for overseeing the claims department, ensuring efficient and effective claim processing. This role involves strategic leadership, development of standard operating procedures, and maintaining high standards of customer service and experience while adhering to compliance and regulatory requirements.

Responsibilities Include:
  • Strategic leadership of the claims team to achieve high performance and engagement.
  • Development of policies and procedures for claims management to ensure consistency and compliance.
  • Management of TPAs and review of their performance as per contract scope.
  • Building and maintaining strong relationships with vendors, especially TPAs.
  • Development of strategies to improve claims operations and enhance customers' satisfaction.


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