Claims Operations Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a highly skilled and experienced Claims Operations Lead to join our team. The successful candidate will be responsible for managing an efficient and effective claims process, meeting and exceeding management's expectations on operational processes.

About the Role

The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products and operational processes to ensure customer enquiries are resolved in accordance with agreed service levels.

The incumbent will also work closely with other operations departments in delivering excellent service quality to customers.

Main Responsibilities
  • Lead Claims Team: Manage a large team of people and provide leadership across the organization.
  • Work Closely with Other Departments: Work closely with other operations departments in delivering excellent service quality to customers.
  • Develop Claim Handling Processes: Develop and implement efficient and effective claim handling processes.
Required Skills and Qualifications
  • Qualification: University Degree with a focus in Business, Accounting, Risk Management (Insurance) or other related disciplines.
  • Experience: Minimum 8 years of experience in claims including 5 years at managerial level, 5 years in insurance claims administration and assessment (all claim types).
  • Knowledge: Strong command of English and mastery of insurance concepts, principles, and terminology.
  • Behavioral Competencies: Professional integrity, flexibility, presentation skills, decision-making skills, and emotional intelligence.


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