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Technical Support Specialist

1 week ago

Johor Bahru, Johor, Malaysia GKN Aerospace Full time
Job Overview

GKN Aerospace is a leading manufacturer of aircraft components, and we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the resources they need to excel in their roles.

Key Responsibilities
  • IT Support: Assist employees with hardware and software issues, resolving problems efficiently and effectively.
  • Incident Management: Log, manage, and escalate IT service requests and incidents, adhering to IT service management processes.
  • Hardware Maintenance: Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.
  • Inventory Management: Contribute to IT equipment and software inventory management, document procedures, and prepare new IT guidelines.
Required Skills and Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common desktop applications.
  • Familiarity with Active Directory and user account management.
  • Experience with ticketing systems.
  • Knowledge of hardware troubleshooting (laptops, desktops, printers).