Financial Operations Manager

2 weeks ago

Cyberjaya, Selangor, Malaysia Experian Asia Pacific Full time

About Us

Experian Asia Pacific is a leading global data and technology company, empowering businesses and individuals to make informed decisions. With a diverse range of markets, including financial services, healthcare, automotive, and more, we are committed to helping organizations achieve their goals.

Job Description

The Accounts Receivable Manager position offers a unique opportunity to lead the AR operations in Experian Asia Pacific. As a key member of our team, you will be responsible for managing daily operations, centralizing processes, and driving continuous improvement through standardization, automation, and RPA. Your primary objective is to ensure that all operational functions run smoothly, efficiently, and effectively.

Main Responsibilities:

  • Manage the day-to-day operations of the Collections function across both Kuala Lumpur and India, ensuring timely execution, meeting targets, and adhering to timelines.
  • Lead as a role model, instilling a culture of knowledge sharing, teamwork, and implementing clear metrics to measure team success.
  • Exemplify the Experian Way, provide feedback, share best practices, and implement the operating model.
  • Manage Team KPIs, take accountability for any issues that arise, and facilitate knowledge transfer through training and mentoring across the team.
  • Plan and prepare for integrations and improvements, aligning them with team goals and accountability.
Collections

You will be responsible for collecting debt owed by clients on behalf of Experian, aiming to achieve Days Billed Outstanding (DBO) and aged collectable debt below targets. You will review debt collection progress reports fortnightly and at month-end, submitting them to finance management for review. You will also monitor unpaid and overdue invoices, perform credit collection activities, contact clients to secure payment, and maintain notes and reminders in Oracle Collections.

Your Tasks:

  • Review debt collection progress reports and submit to finance management.
  • Monitor unpaid and overdue invoices.
  • Contact clients to follow up on payments.
  • Maintain notes and reminders in Oracle Collections.
  • Escalate client invoice issues and disputes.
  • Produce and distribute reminder letters and statements.
  • Achieve monthly cash collection targets.
  • Promote the touchless collections agenda.
Cash Applications

You will be responsible for applying cash receipts either manually or automatedly. You will review and respond to payment queries from clients, improve cash application accuracy, automate processes, and point of escalation for all Cash Application process and systems matters. You will embed UAT and Go Live of system changes and procedures when needed, ensure cash application process and controls are enforced, and consistently measured through KPIs.

Your Responsibilities:

  • Apply cash receipts manually or automatedly.
  • Review and respond to payment queries.
  • Improve cash application accuracy.
  • Automate processes.
  • Embed UAT and Go Live of system changes.
  • Ensure cash application process and controls are enforced.
Audit Control and Compliance

You will be responsible for demonstrating an understanding of policies, MSA, Service Level Agreement, OLA, and the implication of non-compliance. You will ensure regular updates on desktop procedures, user guides, Knowledge-Transfer Checklist, Process Standard to reflect actual BAU process. You will review key audit controls, maintain project documentation, maintain all procedures and training materials, and conduct end-to-end reviews to ensure all countries are aligned across APAC.

Your Duties:

  • Demonstrate an understanding of policies and compliance.
  • Ensure regular updates on desktop procedures.
  • Review key audit controls.
  • Maintain project documentation.
  • Maintain all procedures and training materials.
  • Conduct end-to-end reviews.

Requirements

  • Qualified Chartered Accountant with university degree qualification.
  • Experience working in O2C and other Financial and Accounting functions (8+ years).
  • At least 5 years management experience with proven track record of change management and developing direct reports.

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