Industrial Network Security Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xage Security and Science Applications International Corp. Full time

Xage Security and Science Applications International Corp. is looking for a Technical Customer Success Manager with expertise in Industrial Control Systems, industrial networking, Identity and Access Management, Privilege Access, and experience working in large projects.

The successful candidate will have a strong background in developing cybersecurity solutions and services, with a focus on ICS environments, network security design, IAM/PAM, and deployment, as well as expertise in cybersecurity standards and frameworks.

This role involves providing customers with technical expertise and professional services to ensure they meet their objectives.

Main Responsibilities:
  • Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on industry knowledge, ICS best practices, project requirements, and customer business objectives.
  • Be the first point of contact for customer support requests and coordinate timely resolutions with engineering teams.
  • Provide training and coaching to customers on how to establish and manage Xage Security solutions deployment.
  • Develop a comprehensive understanding of customer business challenges and common objectives to map features and associated business benefits to address customer needs.
  • Represent the customer internally in influencing product roadmap and improvements while staying focused on customer satisfaction.
  • Collaborate with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using internal and third-party software/hardware/tools.
  • Work closely with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to drive organic growth.


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