Voice Solutions Project Manager
5 days ago
We are seeking a Voice Solutions Project Manager to join our team at Sovereign's Capital. This is an exciting opportunity for a highly motivated and experienced professional to take on a key role in shaping our voice solutions strategy.
The successful candidate will be responsible for managing and delivering voice solutions projects, including unified communications products, and working with Telco carriers and vendors to coordinate the future direction of the voice system and identify enhancement opportunities.
This is a challenging yet rewarding role that requires strong technical skills, excellent communication and project management abilities, and a deep understanding of voice systems and CRM integration.
Key Responsibilities- Project Planning & Execution: Lead planning, coordination and implementation of medium to large Voice contact centre solutions.
- Resource & Performance Management: Assemble Voice project plans, direct and monitor work efforts, identify resource needs, perform quality reviews, and develop departmental goals, budgets, and KPIs in line with overall GTS objectives.
- Educational & Professional Background: BS degree in IT/Computer Science/Telecommunication or equivalent experience.
- Technical Skills: Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts.
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