Sovereign's Capital Voice Systems Lead

5 days ago


Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time
About the Role

We are seeking a Senior Unified Communications Specialist to join our team at Sovereign's Capital. This is an exciting opportunity for a highly motivated and experienced professional to take on a key role in shaping our voice solutions strategy.

The successful candidate will be responsible for managing and delivering unified communications products, including design upgrades to support global growth and system stability assurance with full BCP. They will also be expected to automate tasks to maintain optimal functioning and consistency of voice systems, as well as work with Telco carriers and vendors to coordinate the future direction of the voice system and identify enhancement opportunities.

This is a challenging yet rewarding role that requires strong technical skills, excellent communication and project management abilities, and a deep understanding of voice systems and CRM integration.

Key Responsibilities
  • Unified Communications & Voice System Management: Implementation, solution delivery, and enhancement of Unified Communications products for voice system and infrastructure.
  • Automation & Optimisation: Automate tasks to maintain optimal functioning and consistency of voice systems.
  • Strategic Collaboration & Direction Setting: Work with Telco carriers, vendors and business units to coordinate the future direction of the voice system and identify enhancement opportunities.
Requirements
  • Educational & Professional Background: BS degree in IT/Computer Science/Telecommunication or equivalent experience.
  • Technical Skills: Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts.
  • Server Management: Ability to build and monitor services on production servers, with experience in AWS Server and Management Tools.


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