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Content Curation Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Description

Cognizant is seeking a Mandarin Content Moderation professional to review content in the online space for one of the largest technology giants. As a Content Compliance Manager (Mandarin), you will be responsible for ensuring accurate and precise decision-making in compliance with client policies and guidelines.

About the Role:

This is a critical position that requires excellent written and spoken communications skills in Mandarin and a strong understanding of local culture. You will work independently, using your experience with social networking or similar programs, internet savvy, and quick learning abilities to adapt to new processes, concepts, and skills.

Responsibilities:

  • Moderate content to ensure compliance with client policies and guidelines.
  • Gain a full understanding and in-depth knowledge of client policies and guidelines.
  • Review user-generated content and editorial-generated content, including text, images, audios, and videos.
  • Identify improvement opportunities and solutions to problems.
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
  • Recognize trends and patterns and escalate issues outside of established policies.
  • Use market-specific knowledge and insights to spot and scope solutions to improve user community support.
  • Ensure daily KPIs are met.
  • Ensure the process is followed correctly in Service Operations.
  • Maintain confidentiality while meeting strict deadlines.