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Technical Service Expert

1 week ago

Johor Bahru, Johor, Malaysia Sterling Kohler Full time
About the Role

As a Technical Service Specialist at Sterling Kohler, you will be responsible for developing and implementing technical support plans and activities. You will also handle customer complaints and provide product knowledge to sales colleagues and distributors.

Main Responsibilities
  • Develop and monitor technical support plans and activities.
  • Handle customer complaints and provide product knowledge to sales colleagues and distributors.
  • Actively encourage and manage distributors' Kohler Technical Specialists in providing after-sales service for Kohler products.
  • Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products.
  • Inspect Kohler products at distributor warehouses and consumer facilities; monitor inventory of spare parts for both repair and sales.
  • Provide and consult warranty procedures to customers; prepare claim statistics and follow up on replacement items.
  • Handle technical claims from key consumers and developers escalated from distributors or the Call Center.
  • Collect repair service charges and issue sales and tax receipts.
  • Organize and deliver technical training and product knowledge to distributors and internal staff.
  • Provide feedback on product performance, suitability, and quality to drive improvement and new development of Kohler products.
  • Support marketing and sales activities; collaborate with the sales team on potential project sales activities.

Key Skills and Qualifications
  • Bachelor's Degree graduate with 5 years of experience in the technical service field.
  • Excellent communication skills in English and Chinese, as well as computer literacy.
  • Frequent business trips between Malaysia and Singapore required.

About Us
Sterling Kohler is committed to equal opportunities and welcomes applications from diverse candidates.