Security Operations Team Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Orange SA Full time
Job Description

We are seeking an experienced Cybersecurity Specialist to join our team. The ideal candidate will have a strong background in network security and be able to troubleshoot complex technical issues.

Responsibilities:

  • Provide expert level technical support to ensure service delivery or service restoration.
  • Transfer/Relay cases to other support entities for either remote or on-site intervention.
  • Ensure that service level agreements are met for all requests delivery and incident resolution.
  • Monitor tickets backlog daily and follow-through on incidents.

Requirements:

  • Excellent customer facing skills.
  • Excellent troubleshooting and analytical skills.
  • Good time management, and organizational skills.
  • Teamwork uses a team approach to solve problems when appropriate.


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