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Merchant Success Team Lead

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time
About the Job

Qashier Pte Ltd is seeking an experienced Merchant Success Team Lead to join our dynamic team. As a key member of our sales team, you will be responsible for driving revenue growth and retention through effective leadership and strategic planning.

Key Responsibilities
  • Leadership and Strategy: Develop and implement action plans to achieve/exceed monthly, quarterly, and annual sales targets.
  • Team Management: Oversee and manage a team of Merchant Success Executives, setting clear objectives, monitoring progress, and identifying areas for improvement.
  • Collaboration and Partnership: Form close relationships with other functions (business development, marketing, operations, finance) to increase merchant retention and reduce churn.
  • Merchant Relationship Building: Establish and maintain strong relationships with merchants to unlock opportunities for renewal, upsell, and cross-sell, driving payment adoption rates among existing POS merchants.
Requirements
  • 4-6 years of experience in B2B sales, merchant acquiring, or business development, with a strong background in point of sale and payment systems.
  • Proven experience in leading and managing account/relationship management teams.
  • Strategic thinking with a focus on retention, upsell, and cross-sell.
  • Strong analytical skills with attention to detail.
  • Results-driven with a strong sense of ownership.
  • Passionate about technology, payments, and the retail/F&B space.
Why Qashier Pte Ltd?

Join our innovative team and contribute to the growth of a fast-paced startup that is transforming the retail and F&B industries. Enjoy opportunities for learning and development, collaboration with cross-functional teams, and making a meaningful impact on the business.