Client Support and Resolution Engineer

6 days ago

Petaling Jaya, Selangor, Malaysia Applicable Limited Full time

About Applicable Limited

We are a leading provider of digital and AI infrastructure in the world. Our team serves 75% of the Fortune Global 100, committed to helping clients innovate, optimize and transform for long-term success.

The Role

This is an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Your Key Responsibilities

  • You will ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
  • You will ensure that any software that is part of the solution is installed and configured according to client requirements.
  • You will proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail.
  • You will liaise with all stakeholders including client IT environments, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
  • You will investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
  • You will respond to and diagnose all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
  • You will ensure incidents are updated with progress and resolution details in a timely manner using the required platform.
  • You will ensure the efficient and comprehensive resolution of incidents and requests.
  • You will apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
  • You will investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures.
  • You will provide first line remote and onsite technical support to clients.
  • You will report and escalate issues to 3rd party vendors if necessary.
  • You will follow the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

  • Good communication skills, both verbal and written.
  • Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

  • Technical Support Engineer

    6 days ago

    Petaling Jaya, Selangor, Malaysia Applicable Limited Full time

    About Applicable LimitedWe are a trusted global innovator of business and technology services. Our team serves 75% of the Fortune Global 100, committed to helping clients innovate, optimize and transform for long-term success.Our MissionAt Applicable Limited, we invest over $3.6 billion each year in R&D to help organizations move confidently and sustainably...

  • Service Delivery Field Support Engineer

    4 days ago

    Petaling Jaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Cross...

  • Service Delivery Field Support Engineer

    6 days ago

    Petaling Jaya, Selangor, Malaysia Applicable Limited Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Cross...

  • Client Support Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    Job Summary: We are seeking a skilled Support Services Agent to provide exceptional customer service and support to our clients. This role involves managing customer cases, identifying potential issues, and ensuring a seamless customer experience.">About the Job: As a Service Delivery Coordinator, you will be responsible for coordinating delivery services,...

  • Technical Support Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Tapway Full time

    Technical Support Engineer (Contract On-site Support)Job DescriptionVibrant and dynamic work environmentGreat growth potential in a fast-growing AI and Cloud industryTapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.Thus, we are looking for a Technical Support Engineer to:Monitor and...

  • Client Support Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia M-DAQ Global Full time

    M-DAQ Global OverviewWe are a pioneering fintech group that provides innovative solutions for foreign exchange (FX) and payment transactions. Our headquarters in Singapore serves as a hub for our global operations, with a presence in 7 countries and territories.Our technology empowers businesses worldwide to navigate international trade with ease,...

  • Technical Support Specialist

    4 days ago

    Petaling Jaya, Selangor, Malaysia NTT Full time

    About the RoleThe Cross Technology Service Delivery Field Support Engineer (L1) is an entry-level engineering position that involves providing technical support and field engineering services to clients. The primary responsibility of this role is to ensure all requests, process events, and resolution incidents result in zero missed Service Level Agreement...

  • Disputes Resolution Expert

    4 days ago

    Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    About the RoleAs a Disputes Resolution Expert at DXC Technology Inc., you will act as the representative for our team throughout the conciliation process. This role is critical in ensuring that our clients receive fair and timely resolution to their disputes.The ideal candidate will have previous experience as a Dispute Resolution Manager or Officer, ideally...

  • Software Support Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Dassault Systèmes Full time

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer in MalaysiaRole Description & ResponsibilitiesYour specific responsibilities will include, but are not limited to:Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests,...

  • Complaint Resolution Expert

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Eli Lilly and Company Full time

    Job OverviewWe are looking for a highly motivated and detail-oriented individual to join our team as a Complaint Resolution Expert - Lilly China. This role involves working closely with various stakeholders to ensure the timely and effective resolution of product complaints related to Lilly products marketed in China.Key ResponsibilitiesComplaint Handling...

  • Technical Support Engineer

    4 days ago

    Petaling Jaya, Selangor, Malaysia Konica Minolta, Inc. Full time

    We are looking for a skilled Technical Support Engineer to join our team at Konica Minolta, Inc.About the JobThis role involves providing technical assistance and support to customers via various communication channels, including phone calls, emails, live chat, and web-forms.The successful candidate will have excellent problem-solving skills, be able to work...

  • Jr Technical Support Engineer

    3 days ago

    Petaling Jaya, Selangor, Malaysia Tapway Full time

    Jr Technical Support Engineer (Contract On-site Support)Great growth potential in a fast-growing AI and Cloud industryEmployment Type: Contract for 1 year (Potential for renewal depending on project basis and performance)Project type: ANPR (Automatic Number Plate Recognition)Tapway is transforming brick-and-mortar business with end-to-end tracking solutions...

  • IT Field Support Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia Applicable Limited Full time

    About Applicable LimitedWe serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.The Job DescriptionThe Cross Technology Service Delivery Field Support Engineer (L1) is an entry-level...

  • Technical Support Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Tapway Full time

    Technical Support Engineer (Contract On-site Lead)Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies. We are looking for a Technical Support Engineer to:Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.Act as the primary escalation point for...

  • Contract Support Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Tapway Full time

    Technical Support PositionTapway is seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our ANPR camera systems, including system monitoring, maintenance, and troubleshooting.As a key member of our support team, you will have the opportunity to work with cutting-edge...

  • IT Support Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Konica Minolta Malaysia Full time

    Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, and any piece of computer-related peripheral or software that end...

  • Network Support Professional

    4 days ago

    Petaling Jaya, Selangor, Malaysia NTT Full time

    Key ResponsibilitiesThe Cross Technology Service Delivery Field Support Engineer (L1) is responsible for:Ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational.Ensuring that any software that is part of the solution is installed and configured according to client requirements.Proactively identifying...

  • Client Engagement Specialist

    4 days ago

    Subang Jaya, Selangor, Malaysia International Leadership and Entrepreneurship Cooperative Full time

    As a Client Engagement Specialist, you will be responsible for building strong relationships with clients, delivering exceptional customer service, and ensuring seamless event experiences. Key responsibilities include communicating with potential and registered clients, sending reminders, and influencing clients to attend events.Key ResponsibilitiesDevelop...

  • Enterprise Server Support Engineer L2

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Lenovo Full time

    Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the...

  • Dispute Resolution Expert Needed

    3 days ago

    Petaling Jaya, Selangor, Malaysia Malaysianbar Full time

    Job RequirementsTo succeed in this role, you will need to have:Strong knowledge and experience in Dispute ResolutionExcellent legal research and analytical skillsExperience in managing and overseeing casesAbility to draft and review cause papersGood written and verbal communication skillsStrong attention to detail and organizational skillsAbout the...