Hospitality Operations Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

Hospitality Operations Specialist - Support Team

Job Summary

This is an exciting opportunity to join our support team as a hospitality operations specialist. You will work closely with our implementation team to ensure seamless integration of our platform and provide exceptional support to our customers.

Key Responsibilities

  1. Collaborate with the implementation team to develop and implement custom reports.
  2. Provide technical support to internal and external customers via phone, email, or chat.
  3. Act as an escalation point for complex issues requiring further investigation.
  4. Maintain a positive and empathetic attitude when interacting with customers.

Requirements

To be successful in this role, you should have:

  1. Strong technical skills, including database structure and SQL queries.
  2. Excellent communication and interpersonal skills.
  3. Experience working with JIRA, Salesforce, or other enterprise CRM tools.
  4. Ability to work collaboratively with cross-functional teams.

What We Offer

  • A competitive salary range.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A retirement plan and 401(k) matching.
  • A flexible time off policy.


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