Hospitality Operations Specialist
1 week ago
Hospitality Operations Specialist - Support Team
Job Summary
This is an exciting opportunity to join our support team as a hospitality operations specialist. You will work closely with our implementation team to ensure seamless integration of our platform and provide exceptional support to our customers.
Key Responsibilities
- Collaborate with the implementation team to develop and implement custom reports.
- Provide technical support to internal and external customers via phone, email, or chat.
- Act as an escalation point for complex issues requiring further investigation.
- Maintain a positive and empathetic attitude when interacting with customers.
Requirements
To be successful in this role, you should have:
- Strong technical skills, including database structure and SQL queries.
- Excellent communication and interpersonal skills.
- Experience working with JIRA, Salesforce, or other enterprise CRM tools.
- Ability to work collaboratively with cross-functional teams.
What We Offer
- A competitive salary range.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A retirement plan and 401(k) matching.
- A flexible time off policy.
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