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Business Operations Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time
Senior Manager - Operations Job Description

We are seeking a highly experienced Senior Manager to lead our operations team and drive business growth through process improvements.

This role requires a strategic thinker with excellent leadership skills to oversee loan processing, customer service, risk management, collections, and operational efficiency.

The ideal candidate will have a strong background in operations, lending, and risk management, with experience in implementing process automation and technology solutions.

  • Lead the operations team to ensure smooth end-to-end lending operations, compliance with financial regulations, and continuous process improvements.
  • Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.
  • Optimize communication channels for seamless borrower interactions and address customer concerns related to loan applications, repayment terms, and documentation.
  • Manage the customer support and collections teams to ensure high service standards.