Logistics Process Specialist

2 weeks ago


Klang, Selangor, Malaysia Inter IKEA Group Full time
Job Description

In our Supply Chain Operations department, we strive to lead, plan, and execute the supply of IKEA products between suppliers and retailers. Our team works together with colleagues from 15 locations around the world to achieve this goal. We focus on leading tactical and operational planning, securing optimal replenishment, sourcing and development of transport and logistics capacities, and managing the goods flow.

We are responsible for handling & storing capacities for IKEA products in Category Distribution. This involves establishing and managing relationships with distribution centers globally. Our team works closely with Service Providers, Retailers, Wholesalers, and other stakeholders across the IKEA value chain.

The role of an Operations Support Specialist is crucial in ensuring the delivery of goods within agreed parameters. The specialist will be responsible for enabling the delivery of goods within the agreed lead time and quality at the lowest possible operational costs, with the customer in focus and the total supply chain in mind.

Key Responsibilities
  1. Secure operations in the warehouse are executed to meet excellence in operations and collaboration with the External Service Provider (ESP) and other relevant stakeholders.
  2. Coordinate and optimize inbound and outbound planning execution tasks to secure goods delivery within the agreed parameters.
  3. Follow up on activities of the ESP in the warehouse unit to achieve expected results and initiate corrective actions to improve service standards at the lowest possible costs.
  4. Update, follow up, and communicate KPI's (On Time Delivery, hanging orders, backlog).
  5. Support ESP to secure 100% compliance for export related activities in warehouse (labeling, fumigation).
  6. Contribute to improving and optimizing the local ways of working.
  7. Take part in global and local projects to find efficient and innovative ways to optimize the unit logistic process and systems.


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