Social Media Support Professional

2 weeks ago


Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time
Responsibilities:

As a Customer Service Support Executive, you will be responsible for engaging with customers across social platforms, resolving their inquiries and issues, and maintaining a strong brand reputation for Royal Canin. You will also contribute to building online reviews and reputation.


Key Requirements:
  • Education: A diploma or bachelor's degree in business, communications, marketing, or a related field is preferred but not always required.
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Communication Skills: Excellent written and verbal communication skills in English are essential, with additional languages being a plus.
  • Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
  • Tech-Savvy: Proficiency in using social media platforms and customer support tools is necessary.
  • Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service is required.
  • Passion for Pets: A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.


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