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Operations and Strategy Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full time
Operational Leadership for Customer Success

Crowe Malaysia PLT requires an accomplished Operational Lead to lead its Customer Operations team towards customer success.

About the Role

In this role, you will be responsible for overseeing daily operations, driving collaboration with internal stakeholders to achieve business objectives, and ensuring seamless execution.

Key Responsibilities:
  • Direct the daily activities of the Customer Operations team to ensure continuous improvement and efficient execution.
  • Collaborate with external partners to address customer inquiries and concerns within the outsourced Contact Center.
  • Work closely with internal stakeholders to develop and implement operational strategies that drive business success.

The ideal candidate will possess excellent communication skills, a strong understanding of customer service metrics, and experience leading transformative projects that drive process improvements and efficiencies.