Amex Legal Operations Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

At American Express, we're committed to delivering exceptional customer experiences. As a Legal Operations Specialist, you'll play a critical role in supporting our Global Litigation and Investigations Team. This is an exciting opportunity to join a dynamic team that drives business growth and innovation.

About the Role

This position provides dedicated operations support to the Global Legal Order Processing Center of Excellence. You'll be responsible for managing legal matters, evaluating requests, and preparing correspondence. Your strong analytical skills and attention to detail will enable you to identify documents responsive to legal requests and retrieve them accordingly.

To succeed in this role, you'll need to possess excellent communication skills, both written and verbal. You should be able to work independently and as part of a team, with a sense of urgency and ability to meet deadlines. Strong computer skills, particularly in MS Office Suite, are also essential.

Key Responsibilities
  • Open legal matters in case management system and route to correct workstream
  • Evaluate legal requests, research accounts, and identify documents responsive to legal requests
  • Prepare correspondence to an issuer of a legal request
  • Retrieve documents and prepare fulfillment packages in accordance with applicable laws and Amex procedures
What We Offer

We offer a comprehensive benefits package, including competitive base salaries, bonus incentives, and support for financial well-being and retirement. Our flexible working model allows for hybrid or onsite arrangements depending on the role and business need. You'll also have access to career development and training opportunities, as well as free access to global on-site wellness centers staffed with nurses and doctors.

American Express values diversity and inclusion, and we strive to create a workplace where everyone feels seen, heard, and valued. If you're passionate about delivering exceptional customer experiences and driven by a sense of purpose, we encourage you to apply for this exciting opportunity.



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