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Computer Systems Technician

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Avature Full time

About Lenovo

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Lenovo is a leading global technology company that delivers innovative, AI-enabled products and solutions to customers in 180 markets.

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We are committed to delivering Smarter Technology for All, with a focus on creating a more equitable, trustworthy, and smarter future for everyone.

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Job Summary

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As a Service Desk Analyst, you will provide first-line technical support to end-users, troubleshooting hardware, software, and network problems, and escalating complex issues to senior team members when necessary.

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You will also assist with user account management, password resets, and basic system maintenance.

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Responsibilities

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  1. Provide first-level technical support via phone, email, or chat.
  2. Troubleshoot and resolve basic IT issues related to hardware, software, and network systems.
  3. Log and track incidents using a ticketing system.
  4. Escalate unresolved issues to senior support staff.
  5. Assist with user account setup, password resets, and access management.
  6. Maintain documentation and knowledge base articles.
  7. Ensure timely resolution of user requests in line with SLAs.
  8. Support clients in the Hong Kong market.
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Requirements

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Basic understanding of IT systems, hardware, and software.
  • Strong problem-solving and communication skills.
  • Customer service-oriented with a positive attitude.
  • Ability to work in a team and learn quickly.
  • Familiarity with ticketing systems is a plus.
  • IT certifications (e.g., CompTIA A+, ITIL) are advantageous but not required.
  • Good command of English and Cantonese for the Hong Kong market.
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About Working at Lenovo

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Lenovo is an equal opportunities employer and welcomes applications from diverse candidates.

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We offer a competitive salary and benefits package, as well as opportunities for career growth and development.