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Customer Support Director

3 weeks ago

Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time
Job Description

The Customer Support Director role involves leading a team of customer support professionals in delivering exceptional service experiences to customers. The successful candidate will be responsible for developing and implementing customer support strategies, fostering strong relationships with internal stakeholders, and staying up-to-date with industry trends and emerging technologies.

About the Role
  • Develop and implement customer support strategies aligned with business objectives.
  • Collaborate with cross-functional teams to design and deliver innovative solutions.
  • Leverage industry best practices and emerging technologies to drive improvement and innovation.
  • Establish and maintain effective relationships with internal stakeholders, including IT and business leaders.
Responsibilities
  • Lead a team of customer support professionals.
  • Oversee the development and implementation of customer support processes and procedures.
  • Foster a culture of continuous improvement, encouraging innovation and creativity.
  • Stay up-to-date with industry trends and emerging technologies to drive strategic initiatives.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 5 years of experience in customer support or sales, with a focus on leadership and strategy.
  • Proven track record of improving customer satisfaction, reducing complaints, and increasing revenue.
  • Excellent leadership, communication, and problem-solving skills.