Customer Success Strategist

1 week ago


Klang, Selangor, Malaysia NielsenIQ Full time

At NielsenIQ, we're looking for a Customer Success Strategist to join our team. As a Senior Executive, Customer Success, you will play a key role in delivering exceptional customer experiences and driving business growth.

The ideal candidate will have a strong understanding of FMCG manufacturers and ecommerce, with excellent analytical, strategic planning, and communication skills. You will be responsible for building and maintaining strong relationships with clients, identifying opportunities for growth, and developing tailored solutions to meet their needs.

This is an exciting opportunity to join a leading consumer intelligence company and contribute to our mission of delivering the most complete understanding of consumer buying behavior.

Responsibilities:
  1. Client Partnerships
    • Build and maintain strong relationships with clients, leveraging your knowledge of FMCG manufacturers and ecommerce to identify opportunities for growth.
  2. Commercial Success
    • Develop and implement account growth plans, stakeholder maps, and renewal strategies to drive business growth.
  3. Operational Excellence
    • Collaborate with cross-functional teams to improve processes and tools, ensuring seamless delivery of customer solutions.


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