Digital Panel Support and Communication Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia NielsenIQ Full time
About the Position

This is an exciting opportunity to join our team as a Digital Panel Support and Communication Expert. We are seeking a highly skilled and experienced individual who can manage various tasks, collaborate with cross-functional teams, and deliver exceptional customer experiences to our panel members.

Main Duties:
  • Manage digital panel operations, including troubleshooting app/software challenges and reporting issues to relevant stakeholders.
  • Support content creation for various communication channels, including newsletters, bulletins, web portal updates, email campaigns, and other materials.
  • Collaborate with cross-functional teams to gather insights and information required for effective panel management.
  • Develop and implement strategies to improve panel member engagement and retention.
  • Monitor and report on key performance indicators (KPIs) to measure panel member satisfaction and loyalty.


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