Customer Service Team Leader Indonesia
2 days ago
About Zeal Group
We are an award-winning FinTech organisation offering a variety of products. Our team has grown to 700+ employees across the globe, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia.
Our Customer Service department supports clients with products and services. We seek a Customer Service Team Leader to bridge gaps between our customers and products, ensuring a seamless experience while continuously improving.
- Lead and supervise a team of customer service representatives.
- Provide guidance, coaching, and support to ensure the team meets performance goals.
- Ensure the team adheres to manuals, policies, and guidelines.
- Facilitate training sessions for new hires and organise skill development programs.
- Handle escalated customer issues and complex problem-solving.
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