Current jobs related to Customer Service Team Lead - Kuala Lumpur, Kuala Lumpur - Nirvana Asia

  • Electrical Service Technician

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    About the RoleThe Wohn-Service-Team is seeking an experienced Electrical Service Technician to provide top-notch service and support to our customers in Malaysia.Main Accountabilities:Carrying out installations, maintenance, commissioning, and repairs of power supply and related systems at customer sites.Replacing defective components and testing to ensure...

  • Customer Service Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We are seeking a seasoned professional to lead our customer service team at Businesslist. As a key member of our organization, you will be responsible for developing and implementing strategies that drive customer satisfaction and loyalty.Key ResponsibilitiesLead the customer service team to ensure high levels of customer satisfaction and loyalty.Develop and...

  • Customer Service Team Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    Zeal Holdings Limited is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our mission is to provide exceptional customer service and support to our clients.About the RoleThis leadership role requires someone with strong experience in customer service and team...

  • Customer Service Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full time

    About FlippaFlippa is a leading company in the logistics industry, striving to deliver exceptional customer service standards.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for delivering high-quality customer service through timely and effective...

  • Customer Service Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at GoGoVan.As a key member of our customer service department, you will be responsible for delivering high-quality customer service standards through timely and effective resolution of customer feedback.You will improve and innovate customer service procedures,...

  • Customer Service Team Lead

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    At Trip.com Group, we are seeking a skilled Customer Service Team Lead to join our dynamic team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day supervision of a group of customer advisors. Your primary goal will be to ensure exceptional customer service delivery, while also driving performance and growth within...

  • Customer Service Team Lead

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job OverviewWe are representing our client, a leading developer of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking an experienced professional to assist in the management of their contact centre operations in Macau.The ideal candidate will have a strong background in customer service and team leadership, with...

  • Customer Service Team Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    Job Description: Regional Customer Service ManagerAbout Zeal Holdings LimitedWe are an award-winning FinTech organisation offering a variety of products. Our team consists of 700+ employees across the globe, with our headquarters in London, UK. We have offices and presence spread across Europe, Asia, North & South Africa, Middle East and South America, with...

  • Technical Solutions Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job DescriptionWe are seeking a highly skilled Technical Solutions Specialist to join our team. As a key member of our Wohn-Service-Team, you will be responsible for providing exceptional service and support to our customers in Malaysia.Main Responsibilities:To visit customer sites as directed to install, maintain, commission, and repair power supply and...

  • Power Systems Engineer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job OverviewWe are looking for a seasoned Power Systems Engineer to join our team. The successful candidate will be responsible for delivering high-quality service and support to our customers in Malaysia.Key Responsibilities:Installation, maintenance, commissioning, and repair of power supply and related systems at customer sites.Component replacement and...

  • Field Installation Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Position SummaryWe are seeking an accomplished Field Installation Expert to deliver exceptional service and support to our customers in Malaysia.Primary Responsibilities:Installation, maintenance, commissioning, and repair of power supply and related systems at customer sites.Component replacement and testing to ensure system operation meets pre-defined...

  • Customer Service Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full time

    We are looking for a highly motivated and experienced Customer Service Lead to join our team at A&W (Malaysia) Sdn Bhd.In this role, you will be responsible for leading our customer-facing teams to deliver exceptional service experiences, drive sales growth, and maintain high levels of customer satisfaction.You will have a proven track record of success in...

  • Customer Experience Team Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Leadership OpportunitySutherland is seeking a dedicated professional to join our team as a Customer Experience Team Lead. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10 associates to achieve...

  • IT Service Desk Team Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

  • Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    About the Team Lead PositionAs a Team Lead at American Express, you'll play a key role in delivering exceptional customer experiences and leading a high-performing team of professionals. This is an exciting opportunity to develop your leadership skills, work with cross-functional teams, and make a meaningful impact on our business.Key Responsibilities:Lead a...

  • Room Service Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    We are looking for an experienced professional to fill the position of Captain - Room Service at Park Hyatt Kuala Lumpur. As a key member of our Food and Beverage team, you will play a crucial role in delivering exceptional service to our guests.Job SummaryThe Captain - Room Service will be responsible for leading a team of room service staff to ensure...

  • Food Service Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Job OverviewWe are seeking a skilled Food Service Team Lead to join our team at A&W Malaysia.Lead a team of restaurant staff to achieve exceptional customer satisfaction.Collaborate with other departments to ensure seamless execution of restaurant operations.Develop and implement strategies to improve staff engagement and productivity.Maintain accurate...

  • Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full time

    Job OverviewWe are looking for a highly skilled Team Lead - Customer Support to join our dynamic team at GoGoVan. As a Team Lead, you will be responsible for overseeing daily operations, ensuring client needs are met efficiently while maintaining strong communication with all stakeholders.ResponsibilitiesManage order accuracy and ensure all requirements are...

  • Customer Experience Team Lead

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    We are looking for a results-driven Senior Manager who can enhance customer satisfaction and streamline interactions. This role requires driving key initiatives, managing a high-performing team, and collaborating with various departments to improve customer journeys and operational processes.Responsibilities:Customer Experience InnovationThe ideal candidate...

  • Customer Service Team Leader Indonesia

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    Customer Service Team Leader (Indonesia)About Zeal GroupWe are an award-winning FinTech organisation offering a variety of products. Our team has grown to 700+ employees across the globe, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia.Our Customer Service department supports clients with products and...

Customer Service Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time
Regional Customer Service Manager – EN Team

About Nirvana Asia:

Nirvana Asia is an online travel booking platform for accommodations, flights, and more.

We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more.

Our Vision:

To provide in-person, real-time help around the clock and in 38 languages, ensuring a seamless customer experience.

Job Description:

As a Regional Customer Service Manager, you will lead the customer service teams supporting English Language as they provide support to customers across voice, email, chat, and back-office activities.

Responsibilities:

  • Lead diverse teams across markets with unique requirements, regulations, and practices.
  • Continually strive to exceed partners' expectations.
  • Guide your team through frequent changes in technology, processes, and business priorities.
  • Identify and drive solutions for your regions using an agile, data-driven approach.
  • Collaborate with various functions such as RTA, WFM, Content, Finance, Operational Excellence, L&D, Analytics, and Talent Management.
  • Present results and propose solutions to Senior Leaders and stakeholders.
  • Understand the key drivers of customer satisfaction and work with customer service leaders to address dissatisfaction.
  • Regularly review customer feedback and QA insights to educate teams about Agoda products and services.