Customer Experience Team Lead

We are looking for a results-driven Senior Manager who can enhance customer satisfaction and streamline interactions. This role requires driving key initiatives, managing a high-performing team, and collaborating with various departments to improve customer journeys and operational processes.Responsibilities:Customer Experience InnovationThe ideal candidate...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

Job Description:The Operations teams at Shopee are responsible for ensuring seamless customer experiences across the region. As a key member of the team, you will lead a group of professionals to handle customer inquiries and escalations efficiently, focusing on prompt and effective issue resolution.Key Responsibilities:Lead the team in handling customer...

Job Responsibilities: As a Customer Experience Lead at Qra, your primary focus will be on delivering exceptional customer service and driving operational excellence across all outlets. This involves leading, training, and motivating the FOH team to uphold Qra's brand values. You will also develop and implement customer engagement strategies to drive...

Transforming Customer Operations through LeadershipMason & Co seeks an accomplished Operational Lead to transform its Customer Operations team into a high-performing unit.About the RoleThis leadership position oversees daily operations, driving collaboration with internal stakeholders to achieve business objectives and enhance overall performance.Key...

Zeal Holdings Limited is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our mission is to provide exceptional customer service and support to our clients.About the RoleThis leadership role requires someone with strong experience in customer service and team...

About FlippaFlippa is a leading company in the logistics industry, striving to deliver exceptional customer service standards.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for delivering high-quality customer service through timely and effective...

About This RoleWe are seeking an experienced Service Operations Manager to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless operations and delivering exceptional customer service standards.Key ResponsibilitiesManage and coordinate customer service operations to ensure timely and effective resolution...

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...

We are seeking a skilled professional to join our team as a Business Analyst.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.Maintain accurate metrics for both individual performance of direct reports and overall team performance.Gather customer feedback from diverse sources,...

Job OverviewWe are looking for a highly skilled Team Lead - Customer Support to join our dynamic team at GoGoVan. As a Team Lead, you will be responsible for overseeing daily operations, ensuring client needs are met efficiently while maintaining strong communication with all stakeholders.ResponsibilitiesManage order accuracy and ensure all requirements are...

We are seeking a seasoned professional to lead our customer service team at Businesslist. As a key member of our organization, you will be responsible for developing and implementing strategies that drive customer satisfaction and loyalty.Key ResponsibilitiesLead the customer service team to ensure high levels of customer satisfaction and loyalty.Develop and...

Job OverviewWe are representing our client, a leading developer of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking an experienced professional to assist in the management of their contact centre operations in Macau.The ideal candidate will have a strong background in customer service and team leadership, with...

Leading CS Team to Seamless Client ExperienceAbout Zeal Holdings LimitedWe are a leading FinTech company offering innovative products and services. Our global presence spans across Europe, Asia, Africa, the Middle East, and South America, with technology hubs in Cyprus and Kuala Lumpur, Malaysia.The Role:We are seeking an experienced CS Team Lead to lead our...

About the Team Lead PositionAs a Team Lead at American Express, you'll play a key role in delivering exceptional customer experiences and leading a high-performing team of professionals. This is an exciting opportunity to develop your leadership skills, work with cross-functional teams, and make a meaningful impact on our business.Key Responsibilities:Lead a...

About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at GoGoVan.As a key member of our customer service department, you will be responsible for delivering high-quality customer service standards through timely and effective resolution of customer feedback.You will improve and innovate customer service procedures,...

At Trip.com Group, we are seeking a skilled Customer Service Team Lead to join our dynamic team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day supervision of a group of customer advisors. Your primary goal will be to ensure exceptional customer service delivery, while also driving performance and growth within...

What You'll DoYou'll serve as the primary point of contact between our agency and clients, facilitating smooth campaign execution. Key responsibilities will include:Campaign Brief - Review, accept, and prepare Q&A documentsCampaign Preparation - Verify audience availability and sizeCampaign Strategy Inputs - Collaborate with the strategy team to develop...

Job DescriptionWe are seeking a highly skilled Sales Team Lead to join our team at Burberry. As a Sales Team Lead, you will be responsible for driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.Key responsibilities include supervising, assisting, and motivating sales associates to consistently...

A seasoned Business Analyst with experience in banking, financial services, or insurance is sought to join our client's regional office team.About the RoleThe ideal candidate will have a Big 4 consulting background and proven experience leading integration projects in an OmniChannel context.You will collaborate with cross-functional teams to design, develop,...