Customer Experience Lead

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

Job Description:The Operations teams at Shopee are responsible for ensuring seamless customer experiences across the region. As a key member of the team, you will lead a group of professionals to handle customer inquiries and escalations efficiently, focusing on prompt and effective issue resolution.Key Responsibilities:Lead the team in handling customer...

Transforming Customer Operations through LeadershipMason & Co seeks an accomplished Operational Lead to transform its Customer Operations team into a high-performing unit.About the RoleThis leadership position oversees daily operations, driving collaboration with internal stakeholders to achieve business objectives and enhance overall performance.Key...

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...

Leadership OpportunitySutherland is seeking a dedicated professional to join our team as a Customer Experience Team Lead. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10 associates to achieve...

About This RoleWe are seeking an experienced Service Operations Manager to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless operations and delivering exceptional customer service standards.Key ResponsibilitiesManage and coordinate customer service operations to ensure timely and effective resolution...

We are looking for a results-driven Senior Manager who can enhance customer satisfaction and streamline interactions. This role requires driving key initiatives, managing a high-performing team, and collaborating with various departments to improve customer journeys and operational processes.Responsibilities:Customer Experience InnovationThe ideal candidate...

We are seeking a skilled professional to join our team as a Business Analyst.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.Maintain accurate metrics for both individual performance of direct reports and overall team performance.Gather customer feedback from diverse sources,...

What You'll DoYou'll serve as the primary point of contact between our agency and clients, facilitating smooth campaign execution. Key responsibilities will include:Campaign Brief - Review, accept, and prepare Q&A documentsCampaign Preparation - Verify audience availability and sizeCampaign Strategy Inputs - Collaborate with the strategy team to develop...

Job Description: The role of a Customer Service Team Leader involves leading and supervising a team of customer service representatives. This includes providing guidance, coaching, and support to ensure the team meets performance goals and adheres to manuals, policies, and guidelines.The ideal candidate should be able to handle escalated customer issues,...

Job DescriptionWe are seeking a highly skilled Sales Team Lead to join our team at Burberry. As a Sales Team Lead, you will be responsible for driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.Key responsibilities include supervising, assisting, and motivating sales associates to consistently...

About Zeal GroupWe are a product and people-focused company passionate about growth, innovative technology, and collaboration. Our FinTech organisation offers a range of innovative products to clients worldwide.The Customer Service department at Zeal Group is crucial for delivering exceptional customer experiences. We seek an experienced leader to oversee...

A seasoned Business Analyst with experience in banking, financial services, or insurance is sought to join our client's regional office team.About the RoleThe ideal candidate will have a Big 4 consulting background and proven experience leading integration projects in an OmniChannel context.You will collaborate with cross-functional teams to design, develop,...

Job DescriptionThis role is responsible for leading a team of customer service representatives to deliver exceptional customer experiences.The ideal candidate will have experience in the logistics industry and proficiency in CRM tools.They will work closely with other departments to ensure smooth and efficient operations.The selected candidate will lead,...

Key DeliverablesThe Head of Branded Channel Strategy, Development & Productivity will be responsible for:Transforming to 'All-New-Retail' Modernisation: Develop and execute channel strategies that drive business growth and customer satisfaction.Leading key chapters in terms of People and Tech: Lead cross-functional teams to identify opportunities for...

Key ResponsibilitiesThe Learning Advisor Manager will be responsible for the following key areas:Managing the Customer Success Specialists to achieve monetisation results of existing customersLeading the whole Customer Success team to achieve user activity rate and renewal ARRBuilding a strong and target-oriented team with excellent customer services and...

Our Mission:We are a dynamic and lean CX team seeking an individual with a customer-centric approach to join our ranks. Our ideal candidate will have experience in engaging leads, converting them into potential investors, and ensuring a seamless customer journey.About the Role:Delivering Exceptional Customer Experiences: Engage customers with speed, empathy,...

About KlookAt Klook, we're passionate about making travel experiences more enjoyable for everyone. As a leading platform for experiences and travel services in Asia, we offer over half a million curated quality experiences worldwide.We're a global community of over 1,500 employees based in 20+ locations, working together to create unforgettable memories for...

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

Swingvy Pte Ltd is the leading all-in-one HR platform for small and medium businesses, providing a comprehensive solution for managing the modern workforce.We are seeking creative, passionate, and entrepreneurial individuals to join our team as Customer Experience Managers. You will work closely with engineers, designers, marketers, and sales teams to expand...