Customer Experience Development Lead

Job Responsibilities: As a Customer Experience Lead at Qra, your primary focus will be on delivering exceptional customer service and driving operational excellence across all outlets. This involves leading, training, and motivating the FOH team to uphold Qra's brand values. You will also develop and implement customer engagement strategies to drive...

Job Description:The Operations teams at Shopee are responsible for ensuring seamless customer experiences across the region. As a key member of the team, you will lead a group of professionals to handle customer inquiries and escalations efficiently, focusing on prompt and effective issue resolution.Key Responsibilities:Lead the team in handling customer...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

Transforming Customer Operations through LeadershipMason & Co seeks an accomplished Operational Lead to transform its Customer Operations team into a high-performing unit.About the RoleThis leadership position oversees daily operations, driving collaboration with internal stakeholders to achieve business objectives and enhance overall performance.Key...

Leadership OpportunitySutherland is seeking a dedicated professional to join our team as a Customer Experience Team Lead. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10 associates to achieve...

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...

We are looking for a results-driven Senior Manager who can enhance customer satisfaction and streamline interactions. This role requires driving key initiatives, managing a high-performing team, and collaborating with various departments to improve customer journeys and operational processes.Responsibilities:Customer Experience InnovationThe ideal candidate...

We are seeking a skilled professional to join our team as a Business Analyst.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.Maintain accurate metrics for both individual performance of direct reports and overall team performance.Gather customer feedback from diverse sources,...

What You'll DoYou'll serve as the primary point of contact between our agency and clients, facilitating smooth campaign execution. Key responsibilities will include:Campaign Brief - Review, accept, and prepare Q&A documentsCampaign Preparation - Verify audience availability and sizeCampaign Strategy Inputs - Collaborate with the strategy team to develop...

A seasoned Business Analyst with experience in banking, financial services, or insurance is sought to join our client's regional office team.About the RoleThe ideal candidate will have a Big 4 consulting background and proven experience leading integration projects in an OmniChannel context.You will collaborate with cross-functional teams to design, develop,...

Key DeliverablesThe Head of Branded Channel Strategy, Development & Productivity will be responsible for:Transforming to 'All-New-Retail' Modernisation: Develop and execute channel strategies that drive business growth and customer satisfaction.Leading key chapters in terms of People and Tech: Lead cross-functional teams to identify opportunities for...

About Zeal GroupWe are a product and people-focused company passionate about growth, innovative technology, and collaboration. Our FinTech organisation offers a range of innovative products to clients worldwide.The Customer Service department at Zeal Group is crucial for delivering exceptional customer experiences. We seek an experienced leader to oversee...

Key ResponsibilitiesThe Learning Advisor Manager will be responsible for the following key areas:Managing the Customer Success Specialists to achieve monetisation results of existing customersLeading the whole Customer Success team to achieve user activity rate and renewal ARRBuilding a strong and target-oriented team with excellent customer services and...

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

We are looking for a Customer Experience Manager to join our team at Clarins Group. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.The ideal candidate will have a proven track record in customer service, with experience in sales performance improvement, team leadership, and...

As a leading financial institution in Malaysia, Hong Leong Bank provides comprehensive financial services guided by a digital-first ethos. Our goal is to make banking simpler and more accessible for customers, and we believe that this can only be achieved by recruiting the best talent available.The Digital Marketing and Acquisition Manager will take a...

Job Description: The role of a Customer Service Team Leader involves leading and supervising a team of customer service representatives. This includes providing guidance, coaching, and support to ensure the team meets performance goals and adheres to manuals, policies, and guidelines.The ideal candidate should be able to handle escalated customer issues,...

About AxiAxi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions.We offer an extensive learning environment that enables employees to grow professionally and personally. With heavy...

Swingvy Pte Ltd is the leading all-in-one HR platform for small and medium businesses, providing a comprehensive solution for managing the modern workforce.We are seeking creative, passionate, and entrepreneurial individuals to join our team as Customer Experience Managers. You will work closely with engineers, designers, marketers, and sales teams to expand...

Job DescriptionWe are seeking a highly skilled Sales Team Lead to join our team at Burberry. As a Sales Team Lead, you will be responsible for driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.Key responsibilities include supervising, assisting, and motivating sales associates to consistently...