Customer Experience Manager

Role Overview:The Customer Experience Manager role is a critical position within our organization, and we are seeking a talented individual to fill this vacancy. As a key member of our team, you will be responsible for delivering exceptional customer experiences by attending to customer inquiries, resolving issues, and maintaining accurate records.Your...

Swingvy Pte Ltd is the leading all-in-one HR platform for small and medium businesses, providing a comprehensive solution for managing the modern workforce.We are seeking creative, passionate, and entrepreneurial individuals to join our team as Customer Experience Managers. You will work closely with engineers, designers, marketers, and sales teams to expand...

Job OverviewAs a key member of our team, you will be responsible for identifying areas of improvement in customer journey and developing plans to enhance the customer experience. You will also participate in the initiation, planning, design, execution, monitoring, and continuous improvement of projects/initiatives.About PrudentialAt Prudential, we are...

Job RequirementsTo succeed as a Customer Experience Manager, you should have at least 2 years of experience in the luxury retail industry, with a strong background in watches being an asset. You will be responsible for ensuring that every customer interaction is exceptional and memorable.Your key responsibilities will include:Customer Engagement: Building...

Key Responsibilities:We are seeking a Customer Experience Manager to join our team. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining store operations. Key responsibilities include:Fostering strong relationships with customers through proactive engagement and...

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

We are seeking highly skilled professionals to fill the positions of Retail Sales Associates, Senior Sales Associates, Executive Sales Associates, and Boutique Managers. If you have a passion for customer service and a flair for fashion, we want to hear from you!Job DescriptionThe successful candidate will be responsible for managing and motivating sales...

Job DescriptionWe are seeking a highly skilled Sales Team Lead to join our team at Burberry. As a Sales Team Lead, you will be responsible for driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.Key responsibilities include supervising, assisting, and motivating sales associates to consistently...

Job OverviewCastlery, a rapidly growing furniture brand, is seeking an experienced leader to oversee customer experience operations. As the Customer Experience Operations Manager, you will play a key role in managing and optimizing our online customer experience.Main ResponsibilitiesCustomer-Centric Leadership: Manage high-performing teams, fostering a...

Job ResponsibilitiesAs a Multilingual Customer Experience Manager at Shangri-La Shared Services Sdn Bhd, you will be responsible for managing customer interactions across multiple communication channels. You will work closely with our sales and marketing teams to develop strategies that enhance customer engagement and loyalty.This is a leadership role that...

At American President Lines, we are committed to delivering exceptional customer experiences across our APAC region.The ideal candidate will have a strong background in customer service and project management, with experience in implementing improvement initiatives to enhance customer satisfaction and KPIs. This role involves working closely with various...

As a leading financial institution in Malaysia, Hong Leong Bank provides comprehensive financial services guided by a digital-first ethos. Our goal is to make banking simpler and more accessible for customers, and we believe that this can only be achieved by recruiting the best talent available.The Digital Marketing and Acquisition Manager will take a...

RequirementsTo excel in this role, you will need:Excellent Communication Skills: Ability to effectively communicate with clients and colleagues.Luxury Business Knowledge: Strong understanding of the luxury market and its nuances.Selling Skills: Proven ability to drive sales and achieve results.Customer Focus: A customer-centric approach with a focus on...

A&W (Malaysia) Sdn Bhd seeks a Customer Experience Manager Assistant to enhance our customers' visits. As an assistant, you will play a vital role in ensuring every guest feels valued and appreciated.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and retention.Work closely with colleagues to resolve customer complaints...

Operations Manager - Customer ExperienceAbout Zeal GroupWe are an award-winning FinTech company with a strong presence globally. Founded in 2017, we have grown to over 700 employees across multiple locations.The Role:We are seeking an experienced Operations Manager to lead our Customer Service team. The successful candidate will bridge gaps between our...

Role SummaryWe are seeking an Operations and Customer Experience Manager to join our team.In this role, you will be responsible for managing daily customer interactions, ensuring timely resolution and maintaining excellent customer service.You will also be responsible for expediting critical orders with local subcontract vendors and assisting in managing...

As a Senior Manager, Customer Service, you will join OKX, a leading crypto exchange, and contribute to shaping the future of our industry.About the Role:You will be responsible for developing strategic CS workflows, business standards, management systems, and incentive policies to drive operational excellence.Your focus will be on continuously improving...

Lazada is seeking a Senior Manager, Customer Experience to join its Regional Buyer Experience team. This critical function plays a fundamental role in the sustainable growth of our platform.Key Responsibilities:Develop comprehensive customer experience strategies aligned with company goals and objectives.Analyze customer feedback, trends, and market insights...

Job DescriptionThis role is responsible for leading a team of customer service representatives to deliver exceptional customer experiences.The ideal candidate will have experience in the logistics industry and proficiency in CRM tools.They will work closely with other departments to ensure smooth and efficient operations.The selected candidate will lead,...

Key ResponsibilitiesAs a Customer Experience Director at Trip.com Group, you will be responsible for overseeing the customer experience across all touchpoints. This includes ensuring that customer advisors meet performance metrics, identifying areas for improvement, and implementing changes to enhance the overall customer experience.You will also be...