Multilingual Customer Experience Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time
Job Responsibilities

As a Multilingual Customer Experience Manager at Shangri-La Shared Services Sdn Bhd, you will be responsible for managing customer interactions across multiple communication channels. You will work closely with our sales and marketing teams to develop strategies that enhance customer engagement and loyalty.

This is a leadership role that requires strong interpersonal and problem-solving skills. You will be responsible for training and coaching a team of customer service representatives and ensuring that they have the necessary skills and knowledge to deliver exceptional customer experiences.



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