Senior Customer Experience Lead

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...

We are looking for a results-driven Senior Manager who can enhance customer satisfaction and streamline interactions. This role requires driving key initiatives, managing a high-performing team, and collaborating with various departments to improve customer journeys and operational processes.Responsibilities:Customer Experience InnovationThe ideal candidate...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

About This OpportunityWe are seeking an exceptional individual to join our team as a Senior Manager, Contact Centre. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, ensuring that all customer interactions are handled efficiently and effectively.Key ResponsibilitiesIn charge of customer service and...

Job Description:The Operations teams at Shopee are responsible for ensuring seamless customer experiences across the region. As a key member of the team, you will lead a group of professionals to handle customer inquiries and escalations efficiently, focusing on prompt and effective issue resolution.Key Responsibilities:Lead the team in handling customer...

Job Responsibilities: As a Customer Experience Lead at Qra, your primary focus will be on delivering exceptional customer service and driving operational excellence across all outlets. This involves leading, training, and motivating the FOH team to uphold Qra's brand values. You will also develop and implement customer engagement strategies to drive...

Transforming Customer Operations through LeadershipMason & Co seeks an accomplished Operational Lead to transform its Customer Operations team into a high-performing unit.About the RoleThis leadership position oversees daily operations, driving collaboration with internal stakeholders to achieve business objectives and enhance overall performance.Key...

AI Rudder is a software company that uses AI voice automation to revolutionize customer experiences. With AI voice assistants, your call center can make quality calls at incredible speeds, collecting and analyzing data automatically to engage more customers.We help call centers reduce costs by automating repetitive tasks and minimizing agent workload,...

About SetelWe are a mobile platform that innovates for better, inclusive mobility. Our goal is to delight customers by powering one app as the constant companion to ease motorists' journey across various services.Job PurposeThis Senior Manager of Customer Experience Strategy and Insights will lead strategic initiatives and insights derived from customer data...

Leadership OpportunitySutherland is seeking a dedicated professional to join our team as a Customer Experience Team Lead. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10 associates to achieve...

Promapp is a company that builds products and solutions for customer-facing SaaS automation applications, including application experience, workflows, and automation. We are committed to delivering real value to customers through exceptional design.We are seeking an experienced design professional who can lead the UX team in driving UX design excellence...

Your Main DutiesAs a Senior Hospitality Manager at Tiket, your main duties will include:Supporting hotel partners through administrative tasks.Managing hotel relationships and improving commercial conditions.Maintaining price competitiveness and room inventory availability.About TiketTiket is a leading travel platform with over 50 million users. We are...

As a leading financial institution in Malaysia, Hong Leong Bank provides comprehensive financial services guided by a digital-first ethos. Our goal is to make banking simpler and more accessible for customers, and we believe that this can only be achieved by recruiting the best talent available.The Digital Marketing and Acquisition Manager will take a...

About This RoleWe are seeking an experienced Service Operations Manager to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless operations and delivering exceptional customer service standards.Key ResponsibilitiesManage and coordinate customer service operations to ensure timely and effective resolution...

We are seeking a skilled professional to join our team as a Business Analyst.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.Maintain accurate metrics for both individual performance of direct reports and overall team performance.Gather customer feedback from diverse sources,...

As a Senior Manager, Customer Service, you will join OKX, a leading crypto exchange, and contribute to shaping the future of our industry.About the Role:You will be responsible for developing strategic CS workflows, business standards, management systems, and incentive policies to drive operational excellence.Your focus will be on continuously improving...

We are looking for a Senior Manager, Customer Service, to join our global team at OKX.About the Job:You will be responsible for driving customer service day-to-day operations, service delivery metrics, and process improvements.Your expertise will be essential in developing strategic CS workflows, business standards, management systems, and incentive policies...

Lazada is seeking a Senior Manager, Customer Experience to join its Regional Buyer Experience team. This critical function plays a fundamental role in the sustainable growth of our platform.Key Responsibilities:Develop comprehensive customer experience strategies aligned with company goals and objectives.Analyze customer feedback, trends, and market insights...

What You'll DoYou'll serve as the primary point of contact between our agency and clients, facilitating smooth campaign execution. Key responsibilities will include:Campaign Brief - Review, accept, and prepare Q&A documentsCampaign Preparation - Verify audience availability and sizeCampaign Strategy Inputs - Collaborate with the strategy team to develop...

Operations Manager - Customer ExperienceAbout Zeal GroupWe are an award-winning FinTech company with a strong presence globally. Founded in 2017, we have grown to over 700 employees across multiple locations.The Role:We are seeking an experienced Operations Manager to lead our Customer Service team. The successful candidate will bridge gaps between our...