Global Customer Experience Head

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

Job SummaryAsia Global Advisory is seeking a highly skilled Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to patients, payers, and corporate partners.The ideal candidate will have excellent communication and problem-solving skills, as well as the...

Job SummaryWe're seeking an experienced professional to join our team as a Country Client Service Head. In this role, you'll be responsible for managing and maintaining a strong level of satisfaction among our most important clients within Securities Services globally.The client base includes some of the largest global financial institutions, which have...

We are seeking a highly skilled and dedicated Customer Care & Implementation Officer to join our team at Global Blue. The successful candidate will be responsible for providing exceptional customer service to our merchant network, ensuring seamless implementation and support throughout their partnership with us.Main duties and responsibilities...

About the Role:The Relationship Director will report to the Head of Global Accounts and will be responsible for leveraging knowledge of energy and commodity market dynamics to enhance relationships with customers. This role requires a passion for driving and delivering commercial transformation goals, implementing diagnostic-based sales approach and a...

The CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide. As a Regional Customer Care Operations Manager, you will be part of this network, responsible for implementing the global customer care strategy in the region.You will improve KPIs for key processes, service quality, and productivity across customer care teams,...

About This RoleThis is an exciting opportunity to join our team as a Global Customer Experience Expert. As a key member of our customer support team, you will play a critical role in delivering exceptional experiences to our customers worldwide.You will work closely with internal and external stakeholders to resolve customer inquiries and issues in a timely...

Established in 1973, Swift is the world's leading provider of secure financial messaging services. Our mission is to make global trade easier by providing trusted connections and continuous innovation.We have a diverse and inclusive environment where everyone's voice counts and where you can reach your full potential. If you're passionate about finance and...

About UsWe're a global leader in secure financial messaging services, connecting banks, financial institutions, and market infrastructures worldwide. Our unique approach combines innovation, reliability, and trust, making us the backbone of the global financial system.Job DescriptionThis is an exceptional opportunity to join our team as the Head of...

We are seeking a highly skilled and experienced professional to lead our Global Business Services customer experience efforts.The ideal candidate will have a strong background in customer service and project management, with experience in implementing improvement initiatives to enhance customer satisfaction and KPIs. This role involves working closely with...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

SAS - Global is seeking a highly motivated Global Fulfillment Coordinator to join our team. In this role, you will be responsible for managing and configuring order fulfillment processes to ensure efficient, accurate and timely delivery of products to customers.You will work closely with internal teams to provide optimum account management, troubleshoot...

Job OverviewThe Head of Customer Excellence plays a pivotal role in our service company, acting as a bridge between customers and the organization. Their primary responsibility is to ensure customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.

Key DeliverablesThe Head of Branded Channel Strategy, Development & Productivity will be responsible for:Transforming to 'All-New-Retail' Modernisation: Develop and execute channel strategies that drive business growth and customer satisfaction.Leading key chapters in terms of People and Tech: Lead cross-functional teams to identify opportunities for...

About the RoleWe are seeking a seasoned professional to assume the position of Head of Customer Excellence. This individual will be responsible for gathering feedback, understanding customer pain points, and translating these insights into actionable recommendations for product development, service improvement, and policy changes.

Sutherland Global is seeking a highly motivated Global Support Specialist to join our team. As a key member of our support team, you will be responsible for providing excellent customer service and supporting a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

NES Global Talent seeks an accomplished Commercial Director to join our Asia team as Regional Commercial Operations Head. You will play a pivotal role in driving business growth and revenue expansion across the region, leveraging your expertise in commercial leadership and strategic planning.Company ProfileWe are a leading professional services consulting...

This is a rare opportunity for a senior finance leader to join PWS Global Risks Labuan Ltd. As a Head of Accounting and Compliance, you will be responsible for driving financial operations, ensuring compliance with regulatory requirements, and maintaining strong internal controls.Financial Operations and ComplianceOversee and manage all aspects of financial...

We are excited to announce an exceptional opportunity for a Head of Brand Experience to join our team. As a seasoned design leader, you will be responsible for shaping and executing innovative marketing strategies that drive business results and enhance our brand reputation.About Our Ideal Candidate:You will be a highly experienced design professional with a...

About the JobThe Senior Customer Service and Analyst role will involve leading initiatives to drive improvement in escalation management.Key ResponsibilitiesDrive down Buyer/Seller frictions by identifying top friction through data analysis and collaborating with stakeholders to close the loop.Oversee data systems and reporting frameworks to ensure data...