Customer Experience Director

Role OverviewThe Customer Experience Director will be responsible for engaging with relevant departments and teams to escalate/resolve customer issues and enhance the overall user experience.This role requires superior communication and interpersonal skills, with the ability to effectively engage a diverse range of stakeholders.The successful candidate will...

Key ResponsibilitiesAs a Customer Experience Director at Trip.com Group, you will be responsible for overseeing the customer experience across all touchpoints. This includes ensuring that customer advisors meet performance metrics, identifying areas for improvement, and implementing changes to enhance the overall customer experience.You will also be...

ZALORA Group seeks a seasoned leader to spearhead the Product Support function within its Technology team. As Customer Experience Director, you will be responsible for overseeing and managing the day-to-day operations of the support team, ensuring timely and efficient resolution of requests and inquiries.The ideal candidate will possess strong leadership...

Job DescriptionThis role is responsible for leading a team of customer service representatives to deliver exceptional customer experiences.The ideal candidate will have experience in the logistics industry and proficiency in CRM tools.They will work closely with other departments to ensure smooth and efficient operations.The selected candidate will lead,...

We are seeking a highly skilled Brand Experience Director to join our marketing team at DMX Group Malaysia Sdn Bhd. As a key member of our team, you will be responsible for developing and executing brand experience initiatives that drive engagement and conversions.About the RoleThe ideal candidate will have a strong understanding of brand management...

Key DeliverablesThe Head of Branded Channel Strategy, Development & Productivity will be responsible for:Transforming to 'All-New-Retail' Modernisation: Develop and execute channel strategies that drive business growth and customer satisfaction.Leading key chapters in terms of People and Tech: Lead cross-functional teams to identify opportunities for...

The Move Manager is a critical position within Sirva Worldwide, Inc.'s relocation services team. As the primary point of contact for relocation services, you will be responsible for providing exceptional support to our clients and their assignees, ensuring a seamless transition to their new location.Key responsibilities include coordinating logistics,...

Job OverviewThe Head of Customer Excellence plays a pivotal role in our service company, acting as a bridge between customers and the organization. Their primary responsibility is to ensure customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.

Job SummaryPrudential Hong Kong Limited is seeking a highly motivated and experienced Customer Promise Director to lead our claims management team. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences and drive business growth.Main Responsibilities:Customer Journey Management: Design and...

Job ResponsibilitiesLead daily management and supervision of the team, monitoring and achieving data indicators, and building a professional customer service brand image.Devote efforts to team goals, planning, and policy implementation, formulate and optimize processes and systems, and ensure efficient workflow.Enhance subordinate management capabilities,...

DescriptionThe Manager is responsible for driving key goals within assigned areas of the store, while also working towards company priorities. This includes:Leading a Team: Developing and empowering each team member to learn, grow, and achieve performance and developmental goals.Talent Management: Assisting with recruiting, training, developing, and...

Job OverviewWe are seeking an experienced customer service leader to join our Southeast Asia team, responsible for driving customer satisfaction and loyalty. As a key member of our customer service team, you will be responsible for developing and implementing customer service strategies, managing customer relationships, and ensuring that customer issues are...

Job DescriptionCastlery Pte Ltd is a rapidly growing, vertically integrated furniture brand founded in 2013. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.Key Responsibilities:Customer-Centric Leadership: Manage and motivate customer...

StarHub Ltd is looking for an experienced Design Director - User Experience to join our team.About Us:We are a leading telecommunications company in Singapore, committed to delivering innovative digital solutions to our customers.Job Description:Lead UX Design Efforts: You will be responsible for leading our UX design efforts, driving product design outcomes...

We are Publicis Groupe Malaysia, a leading digital agency dedicated to delivering exceptional experiences for our clients. As a Director of Digital Experience, you will play a critical role in shaping our digital strategy and ensuring seamless execution.We are seeking a highly skilled professional with a strong background in digital media planning and...

Required Skills and QualificationsTo succeed in this role, the candidate must have minimum two years leadership experience in customer service teams, preferably in internet companies, call centres, or the tourism industry. Strong communication skills with proficiency in both English and Malay are necessary. The ability to mentor, coach, and provide direction...

Job SummaryWe are seeking a highly skilled Assistant Guest Services Center Manager to join our team at Mandarin Oriental Hotel Group Limited.This role requires a proactive leader who can oversee daily operations, identify issues, and implement effective solutions to ensure exceptional guest experiences.You will work closely with the Front Office Manager to...

Are you passionate about delivering exceptional customer service? We invite you to apply for this exciting opportunity to join our team at Businesslist as a Regional Customer Service Manager.Responsibilities and RequirementsLead and oversee the customer service team to ensure high levels of customer satisfaction and loyalty.Develop and implement customer...

The CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide. As a Regional Customer Care Operations Manager, you will be part of this network, responsible for implementing the global customer care strategy in the region.You will improve KPIs for key processes, service quality, and productivity across customer care teams,...

We are seeking a talented and driven individual to fill the role of Customer Success Director at ENGINEERINGUK. This exciting opportunity will appeal to experienced sales professionals who are looking to take on new challenges and contribute to the success of our company.The successful candidate will have a proven track record of achieving sales targets and...