Global Customer Experience Director

About the Role:The Relationship Director will report to the Head of Global Accounts and will be responsible for leveraging knowledge of energy and commodity market dynamics to enhance relationships with customers. This role requires a passion for driving and delivering commercial transformation goals, implementing diagnostic-based sales approach and a...

Role OverviewThe Customer Experience Director will be responsible for engaging with relevant departments and teams to escalate/resolve customer issues and enhance the overall user experience.This role requires superior communication and interpersonal skills, with the ability to effectively engage a diverse range of stakeholders.The successful candidate will...

Key ResponsibilitiesAs a Customer Experience Director at Trip.com Group, you will be responsible for overseeing the customer experience across all touchpoints. This includes ensuring that customer advisors meet performance metrics, identifying areas for improvement, and implementing changes to enhance the overall customer experience.You will also be...

We are seeking a highly experienced Global Sales and Operations Director to join our team in Bac Ninh, Vietnam. As a key member of our sales leadership team, you will be responsible for developing and executing go-to-market strategies, managing existing/potential account relationships, and building customer intimacy. You will also be responsible for driving...

Job SummaryNirvana Asia is looking for a skilled Customer Experience Director to lead and manage customer care operations, focusing on delivering exceptional customer experiences. The successful candidate will collaborate with cross-functional teams to develop and implement customer care strategies that meet organizational objectives.Key...

ZALORA Group seeks a seasoned leader to spearhead the Product Support function within its Technology team. As Customer Experience Director, you will be responsible for overseeing and managing the day-to-day operations of the support team, ensuring timely and efficient resolution of requests and inquiries.The ideal candidate will possess strong leadership...

We are seeking a highly skilled and experienced Customer Care Team Manager to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...

We are seeking a seasoned Service Delivery Director to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with experience managing a...

Job SummaryAsia Global Advisory is seeking a highly skilled Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to patients, payers, and corporate partners.The ideal candidate will have excellent communication and problem-solving skills, as well as the...

About Our TeamKamlax Global Technologies is a leading provider of technology solutions to corporate customers.We are seeking a Global Customer Support Executive to join our team, responsible for delivering exceptional customer service and support to our clients.Key responsibilities include:Answering customer inquiries and resolving issues in a professional...

About This RoleThis is an exciting opportunity to join our team as a Global Customer Experience Expert. As a key member of our customer support team, you will play a critical role in delivering exceptional experiences to our customers worldwide.You will work closely with internal and external stakeholders to resolve customer inquiries and issues in a timely...

We are looking for a Senior Manager, Customer Service, to join our global team at OKX.About the Job:You will be responsible for driving customer service day-to-day operations, service delivery metrics, and process improvements.Your expertise will be essential in developing strategic CS workflows, business standards, management systems, and incentive policies...

Welcome to Haleon, a global consumer health company that's committed to improving everyday health for billions of people. As a Global Operations Director, you'll be responsible for leading our operations in Malaysia, Singapore & Brunei (MSB) cluster.You'll oversee the entire operations process, from strategy development to execution. Your expertise in...

A challenging opportunity has arisen for a skilled Regional Customer Care Operations Manager to join American President Lines. As a key member of our team, you will be responsible for driving performance and achieving operational KPIs.About the RoleThe successful candidate will have 8-10 years of managerial experience, ideally in logistics/maritime domain. A...

At Trip.com Group, we are committed to delivering exceptional travel experiences for our customers. As a Global Business Development Director, you will play a key role in shaping our partnerships strategy and driving growth across the globe.Key Responsibilities:Develop and execute strategic partnerships with attractions and experience providers to enhance...

Company OverviewCMA CGM, a global leader in shipping and logistics, serves more than 420 ports across five continents. Our subsidiary CEVA Logistics is a world leader in logistics, and our air freight division CMA CGM AIR CARGO continuously innovates to offer customers a comprehensive range of new shipping, land, air, and logistics solutions.

Regional Operations Director Opportunity at WSPTake your career to the next level with WSP's Regional Operations Director opportunity!We are seeking a highly motivated and experienced leader to join our senior leadership team and drive operational excellence in the Asia Pacific region.As Regional Operations Director, you will lead a high-performing team,...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

ResponsibilitiesIn this role, you will be responsible for ensuring adherence to Baker Hughes and Industrial & Energy Technology (IET) Channel Partner policies, guidelines, and processes throughout the partnership with Channel Partners.You will collaborate with Business Unit Global Commercial Leaders and Regional Sales Directors to develop, refine, and drive...

About BDP International:As a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, we serve over 5,000 customers worldwide.We have a diverse team that celebrates our unique culture and close-knit community atmosphere, built on a set of core values that guide our actions.We offer exciting career...