Customer Experience Ambassador

24 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia PT Mitrausaha Indonesia Grup Full time

Our Mission:

We are a dynamic and lean CX team seeking an individual with a customer-centric approach to join our ranks. Our ideal candidate will have experience in engaging leads, converting them into potential investors, and ensuring a seamless customer journey.

About the Role:

  • Delivering Exceptional Customer Experiences: Engage customers with speed, empathy, and effectiveness, while building trust-based relationships.
  • Onboarding Customers: Process applications, perform KYC checks, and provide a best-in-class onboarding experience.
  • Operational Tasks: Assist in day-to-day operations under the CX team's portfolio.
  • Reporting: Prepare reports to drive business decisions.
  • Customer Success Metrics: Own and improve customer success metrics from a company to a personal level.
  • Personal Values: Demonstrate strong personal values aligned with our mission and company values.


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