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Continuous Improvement Professional

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full time

Xsolla is a dynamic and innovative company that is changing the face of the gaming industry. As a key member of our Infrastructure team, you will have the opportunity to contribute to this mission.

Job Description
  • Develop and implement incident management strategies that align with Xsolla's overall business goals.
  • Collaborate with cross-functional teams to identify and resolve complex issues.
  • Analyze data to identify trends and areas for improvement, and develop recommendations for process enhancements.
  • Ensure compliance with relevant regulatory requirements and industry standards.
  • Stay up-to-date with the latest industry trends and best practices.
Requirements
  • Proven experience in incident management or a related field.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Solid understanding of IT service management principles and practices.
  • Familiarity with Atlassian tools (e.g., Jira, Confluence) is a plus.
Benefits
  • Convenient Work Tools: Latest Mac workplaces + additional hardware to make you more effective at work.
  • Professional Growth: Free training and participation in specialized conferences.
  • More Perks: Health insurance (Medical, dental and optical) - Employee and dependents.
  • Flexible Hours: Organize your day according to your needs and sprint & teamwork demands.
  • No Dress Code.
  • Comfortable and new office environment.