Learning Manager
7 days ago
About Zurich 56 Company Ltd
We are a forward-thinking organization dedicated to delivering exceptional value to our customers through innovative solutions and outstanding service.
Job Overview: Training Executive
The Training Executive is responsible for designing, developing, and delivering high-quality training programs that meet the needs of our customers and stakeholders.
Main Responsibilities:
- Develop and implement training plans that align with business objectives and customer needs, ensuring effective knowledge transfer and behavioral change.
- Conduct thorough needs assessments to identify training gaps and develop targeted solutions, collaborating closely with subject matter experts and stakeholders.
- Design and deliver engaging training content, utilizing various formats such as classroom training, online courses, webinars, and workshops, to cater to diverse learning styles.
- Measure and evaluate the effectiveness of training programs, using metrics and benchmarks to assess impact and make data-driven decisions.
- Collaborate with Underwriting teams to ensure compliance with underwriting guidelines and audits, maintaining the highest standards of integrity and professionalism.
- Build strong relationships with customers to understand their unique needs and preferences, working closely with them to ensure proper licensing procedures are followed.
- Develop and maintain training materials, brochures, and other resources, ensuring they are accurate, informative, and aligned with our brand values.
- Promote business growth through strategic consulting with key customers, identifying opportunities for expansion and developing tailored solutions to meet their evolving needs.
- Maintain ongoing dialogue with business unit sponsors to ensure successful project implementation, driving continuous improvement and excellence across all areas of our operations.
- Provide expert guidance and recommendations to solve complex business unit and customer problems, leveraging technical expertise to drive innovation and progress.
- Lead large-scale technical or long-term projects to implement new systems, programs, or products, overseeing every stage of the process from conception to delivery.
Business Accountabilities:
- Optimize financial systems to track budgets, highlight variances, and manage specific cost variables, ensuring we maintain a competitive edge in the market.
- Support the development of robust business cases, monitoring and reviewing work undertaken on small to medium-scale projects or large complex projects, ensuring appropriate use of resources and adherence to schedules.
- Offer advisory services to colleagues as the focal point of contact, guaranteeing adherence to our risk and compliance processes, and fostering a culture of accountability and responsibility.
- Analyze primary data sources, select relevant information, and provide insights and segmentation on sales processes and effectiveness, driving continuous improvement and excellence.
- Research best practices, review detailed business models, and provide strategic advice to senior management to develop and improve sales and distribution processes and systems.
- Evaluate complex customer and distributor issues, apply technical techniques, and recommend solutions tailored to their unique needs, promoting customer satisfaction and loyalty.
- Advise senior management to support change initiatives, understanding the impact on local business performance, and driving business growth and success.
- Provide recommendations on activity and resource prioritization for channel development, influencing the design and implementation of standards and programs/campaigns to support business improvement and growth.
Performance Management Accountabilities:
- Model behaviors demonstrating commitment to corporate values, setting a positive example for colleagues and fostering a culture of integrity and respect.
- Provide input into performance management discussions with project team members, ensuring alignment with company objectives and goals.
- Educate team members and business partners on areas of technical expertise, enhancing their skills and knowledge, and driving business success.
- Offer guidance and support to team members, empowering them to grow and develop in their roles, and driving team excellence.
- Take proactive steps to manage personal development, encouraging others to do the same, and driving a culture of continuous learning and improvement.
Requirements:
- Bachelor's Degree (or equivalent) and at least 3 years of experience in a related field.
- Previous experience in the insurance or financial services industry may be advantageous.
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