Product Experience Designer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia respond Full time

At Respond.io, we are seeking a highly skilled Product Experience Designer to join our Product Department. As a key member of the team, you will play a critical role in shaping the user experience of our SaaS platform and mobile application.

About Us

Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions.

We operate in 127 countries and dominate key markets in LATAM, EMEA, and APAC, serving an impressive roster of industry-leading clients. Our workforce is a testament to our global reach, with remote employees from all around the world contributing to our diverse and inclusive culture.

We are not just a platform – we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide.

About the Role

The Product Designer plays a critical role in shaping the user experience of our SaaS platform and mobile application. We seek a problem solver passionate about designing intuitive, data-driven, and user-centric solutions.

  • Collaborate with Product Managers, UX Writers, and Tech teams to solve real user problems through thoughtful design solutions.
  • Own the end-to-end design process, from research and wireframing to high-fidelity designs and final implementation.
  • Use data analytics tools like Mixpanel and Pendo to make informed design decisions.
  • Conduct UX research, usability testing, and other user testing methods to validate and refine designs.
  • Communicate design concepts clearly to stakeholders through presentations and storytelling.
  • Maintain and improve the Respond.io Design System, ensuring consistency across all products.


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