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Director of Technology and Process Improvement

2 weeks ago

Petaling Jaya, Selangor, Malaysia Hiredly X Full time

Hiredly X is seeking an accomplished Director of Technology and Process Improvement to drive digital transformation and operational excellence.

About the Role
  • This key position will focus on leveraging technology and AI to improve operational efficiency, customer experiences, and employee satisfaction.

Main Objectives:

  • Develop and implement strategic plans for the Digitalisation and Licensing Operations team, setting goals and priorities aligned with company objectives.
  • Leverage AI and digital tools to streamline customer journeys and enhance operational efficiency.
  • Collaborate with cross-functional teams to ensure the successful adoption of new technologies and processes.
  • Elevate employee experiences through digital solutions for onboarding, learning, performance management, and internal communication.
  • Establish a data-driven culture by developing a centralised data warehouse and implementing business intelligence tools.

Key Skills:

  • Prior experience in Digital Transformation roles, Business Process Improvement Specialist, or Technology Consultant positions.
  • Strong track record in process optimisation, CRM and ERP systems, supply chain management, and data analytics.
  • Proven ability to collaborate with cross-functional teams and external partners.
  • Educational background in Computer Science, Information Systems, Business Administration, or a related field.
  • Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations.