Senior Operations Strategist

7 days ago


Klang, Selangor, Malaysia Leanis Solutions Sdn Bhd Full time

We are seeking a highly skilled and motivated Head of Operations to join our dynamic team at Leanx. As a key member of our leadership team, you will be responsible for developing and implementing operational strategies that drive business growth and deliver exceptional results.

About the Role

The ideal candidate will have a proven track record of optimizing operational processes and driving business growth. They will be able to lead, mentor, and inspire cross-functional teams to achieve operational excellence and foster a culture of continuous improvement, innovation, and accountability across the organization.

Key Responsibilities
  1. Operational Strategy and Leadership
  • Develop and implement operational strategies aligned with Leanx's business goals and growth objectives.
  • Lead, mentor, and inspire cross-functional teams to achieve operational excellence.
  • Foster a culture of continuous improvement, innovation, and accountability across the organization.
  • Collaborate with senior leadership to align operational priorities with company vision and strategy.
Process Optimization
  • Evaluate existing operational processes and identify areas for improvement to enhance efficiency and scalability.
  • Implement best practices and innovative solutions to streamline workflows and reduce operational costs.
  • Ensure seamless integration of new technologies and systems to support business growth.
  • Monitor key performance indicators (KPIs) and operational metrics to drive data-driven decision-making.
Customer Experience and Service Delivery
  • Oversee the delivery of high-quality services to clients, ensuring timely and reliable payment processing.
  • Work closely with the customer support and technical teams to resolve operational issues and improve customer satisfaction.
  • Develop strategies to enhance the overall customer experience and maintain Leanx's competitive edge.
Vendor and Partner Management
  • Manage relationships with key vendors, partners, and third-party service providers to ensure smooth operations.
  • Negotiate contracts and service level agreements (SLAs) to optimize value and performance.
  • Monitor vendor performance and ensure compliance with agreed-upon standards.
Risk and Compliance Oversight
  • Collaborate with the Risk and Compliance team to ensure operational processes adhere to regulatory requirements and industry standards.
  • Identify and mitigate operational risks that could impact business continuity or customer trust.
  • Ensure compliance with local and international regulations, including Bank Negara Malaysia (BNM) guidelines and PCI DSS.
Scalability and Growth Support
  • Design and implement scalable operational frameworks to support Leanx's expansion into new markets and product offerings.
  • Anticipate operational challenges and proactively develop solutions to address them.
  • Drive initiatives to improve operational agility and responsiveness to market changes.

As a member of our team, you will have the opportunity to make a real impact on the success of our organization. If you have a passion for driving business growth and delivering exceptional results, we encourage you to apply for this exciting opportunity.



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