Senior Restaurant Leader

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time
Job Summary

Hiredly X is seeking a highly skilled General Manager to lead our restaurant operations. As a key member of our team, you will be responsible for managing customer experience, team building, financial management, and expansion strategies to drive growth and profitability in the F&B industry.

Main Responsibilities
  • Develop and implement systems that enhance customer satisfaction across all outlets, ensuring a seamless and enjoyable dining experience.
  • Oversee food preparation, guaranteeing adherence to standard operating procedures (SOPs) for quality and consistency.
  • Maintain high standards of cleanliness, meal availability, and scheduling to ensure efficient service delivery.
  • Ensure swift, friendly, and hygienic service, addressing and minimizing issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
Leadership and Team Development
  • Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce, promoting a positive work environment and driving employee engagement.
  • Establish a training academy and implement ongoing training initiatives to enhance skills and knowledge, fostering a culture of continuous learning and improvement.
  • Set up incentive structures, reporting lines, and processes to reward performance, recognizing and celebrating individual and team achievements.
  • Address underperformance promptly to maintain a high standard of operations, providing constructive feedback and coaching to support growth and development.
Financial Management and Expansion
  • Manage the profit and loss statement (P&L) of outlets, analyzing financial data to inform business decisions and optimize revenue streams.
  • Drive revenue through excellent service, local store marketing, and effective sales strategies, enhancing the customer experience and increasing loyalty.
  • Optimize labor costs and reduce overhead expenses in logistics, management, and waste, maintaining a lean and efficient operation.
Key Requirements
  • Operational Expertise: Proven ability to manage complex operations, with a hands-on approach to problem-solving and process improvement.
  • Leadership and Team Building: Strong leadership skills, with the ability to motivate, train, and set high standards for the team, promoting a positive and productive work environment.
  • Adaptability: Ability to remain calm under pressure, adapt quickly to changing circumstances, and execute improvements based on feedback.
  • Results-Driven: Proven track record of achieving goals, focused on execution, and proactive in solving problems to meet and exceed targets.
  • Customer-Centric Mindset: Commitment to enhancing the customer experience through innovative solutions and efficient service, delivering exceptional results and driving business growth.


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