Cyber Security Team Lead Role in Malaysia
1 week ago
This is a unique opportunity to join our dynamic team as a Senior Support Leader, where you will be responsible for leading our Advanced Support Engineers (ASEs) in providing exceptional customer service and support.
About Our Team:
Cyber Crime's mission is to safeguard people, devices, and data everywhere, and our team is dedicated to delivering innovative solutions to protect against cyber threats. We are passionate about making a meaningful impact in the cyber security industry, and we invite like-minded professionals to join us on this journey.
Key Responsibilities:
- Lead the ASE team in delivering high-quality customer support, ensuring timely resolution of customer issues and improving overall customer satisfaction.
- Collaborate with the Customer Service team to identify areas for improvement and implement changes to enhance the customer experience.
- Mentor and guide the ASE team on technical escalations, Enhanced Technology ticket trends, and upskilling programs.
- Stay up-to-date with industry developments and best practices in cyber security, applying this knowledge to improve our services and solutions.
What You'll Need:
- At least 6 years of experience in a technical support role, preferably in the cyber security industry.
- Proven leadership skills and people management, with a strong track record of managing customer-focused teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
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