Cash Collection Manager

6 days ago


Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full time

About the Role:

We are seeking a skilled Cash Collection Manager to join our team at Johnson Controls, Inc. This is an exciting opportunity for a results-driven professional to lead cash collection activities across all lines of business.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to manage stressful situations and work under pressure. Key responsibilities include escalating disputes from internal stakeholders and external customers, governing debtor meetings, and collaborating with business units.

Key Responsibilities:

  • Escalation Management: Serve as the primary point of contact for all escalations coming from the collection team in India Business Centre.
  • Debtor Dispute Meetings: Govern all debtor dispute meetings with wider business stakeholders.
  • Liaison with Business Units: Liaise with business units to ensure accurate responses to customer queries.
  • Query Tracking: Track queries raised, recording due dates and responsible personnel.
  • Process Improvement: Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes.
  • Payment Scheduling: Assist with reconciling payment schedules from customers, analyzing discrepancies, and communicating findings.
  • Stakeholder Engagement: Work closely with internal and external stakeholders, including Region/Branch Managers, Key Accounts, IBC Team, and Clients.


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