Collection Team Lead

2 days ago


Petaling Jaya, Selangor, Malaysia Johnson Controls Full time

Job Overview:

We are seeking a skilled Cash Collection Specialist to join our team at Johnson Controls. In this role, you will be responsible for managing the cash collection activities across all lines of business, partnering with the India Business Centre (IBC) to drive operational performance.

The ideal candidate will have strong communication skills and be able to manage stressful situations, particularly during month-end activities. They will also be able to handle confidential and sensitive information in a professional manner.

Main Responsibilities:

  • Governing all debtor dispute meetings with wider business.
  • Liaising with business units to ensure accurate responses to queries raised by customers.
  • Tracking queries raised, recording both due dates and the person in charge for responding to each query.
  • Proactively recommending continuous improvements to maximize efficiency and accuracy of existing systems and processes.
  • Assisting with reconciling payment schedules from customers.
  • Working with internal and external stakeholders, including Region/Branch Managers, Key Accounts, IBC Team, and Clients.
  • Regular reporting on Accounts Receivable turnover and status of collection activities.


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