Senior Collections Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

We're committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. As the Senior Collections Specialist, you'll work closely with multiple teams to resolve issues affecting collections performance.

About the Team

The Collections team is responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and maintain good relationships with customers/partners.

Your Key Responsibilities:

  • You will manage the daily operations of the MY and SG collections team, developing and implementing strategies to improve collections processes, reduce bad debt, and increase repayment rates.
  • You will lead agents, collaborate with external agencies, aim to meet set OKRs, and comply with standards.

Requirements

  • 3+ years of experience in a collections role.
  • Knowledge about Corporate/SME banking credit and collection policies is necessary.


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