Current jobs related to Customer Behaviour Analyst Lead - Batu Pahat, Johor - Credable Group

  • Market Intelligence Analyst

    1 week ago

    Batu Pahat, Johor, Malaysia Luminize Full time

    Luminize Marketing is a full-service, performance-based Amazon agency leading eCommerce brand growth. We're entering an exciting phase of expansion, and we're looking for an experienced eCommerce Market Insights Analyst to join our team.About the Role:This role involves analyzing Amazon search results and product positioning to identify opportunities for...

  • eCommerce Market Insight Analyst

    1 week ago

    Batu Pahat, Johor, Malaysia Luminize Full time

    eCommerce Market Insights AnalystWe are seeking international candidates with a passion for data and trends and for uncovering what makes a product stand out on Amazon. Luminize, a top-performing Amazon agency, is looking for a Market Insights Analyst to help our clients shine in a competitive marketplace.This is the perfect opportunity for someone with...

  • Research and Development Team Lead

    1 week ago

    Batu Pahat, Johor, Malaysia Two95 International Inc. Full time

    As a key member of our team, you will be responsible for leading the development of innovative food products that meet customer needs and exceed their expectations.We are looking for a highly skilled and experienced Research and Development Team Lead who can develop and implement research strategies to create new products, evaluate current and alternative...

  • Organizational Transformation Lead

    1 week ago

    Batu Pahat, Johor, Malaysia Avasant Full time

    About UsAvasant is a leading management consulting and research firm that provides expert advice on strategic sourcing, IT and business transformation, and global strategy to Fortune 1000 clients.Job DescriptionWe are looking for an experienced Organizational Change Management professional to join our team. The ideal candidate will have a proven track record...

  • Customer Experience Director

    2 weeks ago

    Batu Pahat, Johor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    About This OpportunityWe are seeking a skilled and experienced Restaurant Manager or Assistant Restaurant Manager to join our team and contribute to our success.Key Job ResponsibilitiesLead the restaurant team, providing guidance and support to achieve operational excellence.Develop and execute plans to boost sales, enhance customer engagement, and drive...

  • Data Science and Engineering Lead

    2 weeks ago

    Batu Pahat, Johor, Malaysia Credable Group Full time

    About Credable GroupCredable Group is a leading provider of digital banking solutions, empowering financial institutions to reach underserved populations in emerging markets. Our cutting-edge platform integrates telco, banking, and alternative data to create innovative credit models for the underbanked.As a leader in this space, we prioritize democratizing...

  • Critical Services Manager Lead

    6 days ago

    Batu Pahat, Johor, Malaysia CBRE Asia Pacific Full time

    Job OverviewWe are seeking a highly skilled Critical Services Manager to join our team at CBRE Asia Pacific. As a critical services manager, you will be responsible for leading the department that resolves and completes day-to-day work orders to meet customer satisfaction.About The RoleProvide formal supervision to employees, monitoring their training and...

  • Digital Market Researcher

    1 week ago

    Batu Pahat, Johor, Malaysia Luminize Full time

    We're seeking an experienced eCommerce Market Insights Analyst to join our team at Luminize Marketing. As a key member of our team, you will be responsible for analyzing Amazon search results and product positioning to identify opportunities for improvement, conducting high-impact keyword research to inform listing optimization strategies, and providing...

  • Amazon SEO Specialist

    1 week ago

    Batu Pahat, Johor, Malaysia Luminize Full time

    Data-driven professionals are sought by Luminize Marketing to fill the role of eCommerce Market Insights Analyst. This full-service Amazon agency aims to lead eCommerce brand growth through impactful results and strong client relationships.About the Position:This is an excellent opportunity for someone with Amazon SEO experience who loves deep dives into...

  • Sales Finance Specialist

    2 weeks ago

    Batu Pahat, Johor, Malaysia AFFIN Group Full time

    Company OverviewAFFIN Group is a leading financial institution in the industry, dedicated to delivering exceptional customer experiences. We strive to create a positive impact on our customers' lives through innovative products and services.

Customer Behaviour Analyst Lead

3 weeks ago

Batu Pahat, Johor, Malaysia Credable Group Full time

Credable Group's innovative Digital Banking Platform is empowering emerging market partners to launch financial products with ease, seamlessly integrating them into digital channels used by their customers.

  • Expanding access to financial services for over 500 million people
  • Becoming the go-to source of trusted data in emerging markets
About the Job

We are seeking a Behavioural Scientist to drive the exploration of customer behaviour, decision-making patterns, and psychological responses to messaging, content, and product interactions.

Main Responsibilities
  • Analyse customer behaviour, engagement patterns, and decision-making processes through qualitative and quantitative research
  • Design experiments to test user responses to different messaging, content formats, and product interactions using behavioural science principles and psychometric models
  • Implement A/B tests, behavioural interventions, and nudging strategies to improve customer engagement and response rates
  • Use statistical analysis, machine learning, and advanced modelling to predict customer responses
  • Collaborate with marketing, product, and UX teams to refine messaging, optimise content delivery, and improve user experience based on behavioural insights
  • Enhance customer decision-making frameworks using psychological theories and cognitive biases
  • Evaluate and measure the impact of interventions using key behavioural and business performance metrics
  • Create and maintain data-driven reports, dashboards, and behavioural insights presentations for stakeholders
  • Stay up to date with the latest research in behavioural science, consumer psychology, and experimental design
  • Work closely with data teams to integrate behavioural insights into predictive models and customer segmentation strategies
Requirements

Required

  • Strong background in behavioural science, psychology, or psychometrics, with a focus on customer behaviour analysis
  • Proven experience conducting qualitative and quantitative research, including survey design, interviews, and focus groups
  • Expertise in experimental design, A/B testing, and behavioural interventions to assess customer engagement and response rates
  • Proficiency in statistical analysis and data modelling, using tools such as R, Python, or SQL
  • Ability to apply cognitive psychology and behavioural economics principles to real-world business challenges
  • Hands-on experience working with large datasets, drawing insights to inform strategic decisions
  • Strong analytical and critical thinking skills, with the ability to translate behavioural data into actionable recommendations
  • Experience collaborating with product, UX, marketing, and data teams to implement behavioural insights
  • Excellent communication skills, with the ability to present complex findings in a clear and impactful manner

Preferred

  • Advanced degree (Master's or PhD) in Behavioural Science, Psychology, Cognitive Science, Data Science, or a related field.
  • Experience working in fintech, e-commerce, or digital platforms, focusing on customer engagement and decision-making
  • Familiarity with machine learning techniques and predictive analytics to model user behaviour
  • Hands-on experience with behavioural data visualisation tools and dashboard creation
  • Knowledge of neuropsychology, cognitive bias theory, or consumer psychology research methodologies
  • Experience conducting cross-cultural behavioural research to understand global user behaviour differences
  • Understanding of regulatory and ethical considerations in behavioural experimentation and psychometric assessments

We value diversity and welcome applicants from various backgrounds.