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Public Sector Solutions Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Lenovo Full time

We are committed to delivering Smarter Technology for All at Lenovo. As an Account Manager, you will play a critical role in managing and growing relationships with public & private educational institutions, working closely with business partners and clients to understand their needs and drive customer satisfaction and retention.

Job Responsibilities

The Account Manager will be responsible for:

  • Client Relationship Management: Building and maintaining strong, long-term relationships with assigned public & private educational institutions, serving as the primary point of contact.
  • Solution Implementation: Overseing the deployment of our products and services within client organizations, ensuring successful implementation and adoption.
  • Needs Assessment: Conducting thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges.
  • Performance Monitoring: Tracking and analyzing the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements.
  • Problem Resolution: Addressing and resolving any issues or concerns that clients may have in a timely and effective manner.
  • Collaboration: Working closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution.
  • Sales Growth: Identifying opportunities for upselling and cross-selling additional products or services that align with clients' needs.
  • Reporting: Preparing and presenting reports on client progress, satisfaction, and potential areas for growth to internal stakeholders.