Client Lifecycle Manager
4 days ago
About Us:
Dentsu Aegis Network is a global leader in integrated growth and transformation. Our diverse and inclusive culture empowers employees to bring their whole selves to work, fostering innovation and delivering better outcomes for our people, clients, and communities.
The Job:
We are looking for a Client Lifecycle Manager to join our Media Operations team. The successful candidate will provide operational support for one or more elements of the end-to-end client lifecycle, maintaining relationships across Media Operations and ensuring adherence to processes and SOPs.
Your Key Responsibilities:
Supporting the Client Leaders and their teams by providing operational support for one or more elements of the end-to-end client lifecycle.
Maintaining relationships across Media Operations and ensuring adherence to processes and SOPs.
Approving invoices, reconciling media deliveries with suppliers, conducting billing audits, and ensuring budget tracking through financial references.
Maximizing offshoring utilization, contributing to SOP documentation, enhancing operational KPIs, and providing additional support as needed.
Requirements:
A strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) with experience in billing, financial tracking, or procurement systems.
An understanding of media operations, budgeting, invoicing, and supplier reconciliation is an advantage.
The ability to build relationships, support client onboarding/offboarding, and ensure process adherence.
Strong analytical, problem-solving, and multitasking skills to enhance SOPs, optimize workflows, and improve financial and operational processes.
What We Offer:
- Flexible hybrid working arrangement.
- The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change.
- 3 whole company Wellness days off per year for you to switch off and take your day, your way.
- Career Development and Learning & Development opportunities, including access to our global online dentsu University.
- Be part of a global network that truly invests in recognising performance via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero.
Innovating to Impact:
We believe in empowering employees to bring their whole selves to work, fostering innovation and delivering better outcomes for our people, clients, and communities.
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