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Senior Client Relationship Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull™ World Full time
Company Overview
ThoughtFull is a digital mental health company that provides comprehensive mental healthcare solutions for individuals and organizations. Our mission is to make mental health a priority for everyone, every day.

Job Description
We are seeking an experienced Client Success Manager to join our team. As a key member of our client success department, you will be responsible for building strong relationships with our clients, driving business growth through renewals, and enhancing client satisfaction and trust. Your primary goal will be to boost adoption, retention, and engagement by providing valuable recommendations and identifying opportunities for upselling and cross-selling.

Key Responsibilities:
  • Own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management.
  • Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data.
  • Demonstrate expert understanding of ThoughtFull's products, services, and engagement initiatives.
  • Develop and deliver activation programs and/or engagement and communications plans at scale to drive education, increase engagement levels, and create meaningful quantified impact based on client's needs.

Requirements
To be successful in this role, you must have a minimum of 3 years of experience in client success, account management, change management, or strategic Human Resources in a medium to large organization. You should have demonstrated ability to manage multiple projects/portfolios with either high recognized revenue or large/diverse set of stakeholders. Strong business acumen, detail-oriented, excellent time management skills, and ability to utilize quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation are also essential.