Export and Import Expert

3 days ago


Johor Bahru, Johor, Malaysia Adt Full time

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Adt.

About the Job

The successful candidate will have a solid understanding of air freight and ocean freight for import, export, and cross-trade, as well as excellent communication and interpersonal skills.

You will work closely with our operations team to develop and implement strategies to improve the customer experience, including optimizing processes and enhancing communication.

Key Responsibilities:

  • Develop and implement strategies to improve the customer experience.
  • Communicate with customers and overseas offices to keep them informed on shipment status.
  • Foster strong relationships with key clients and understand their specific needs.
  • Handle customer inquiries, prepare quotations, and submit them to customers.
  • Ensure that customer requirements are met and fulfilled.

Requirements:

  • Possess at least Higher Secondary/STPM/'A' Level/Pre-U, Diploma in any field.
  • Proficient in English and Mandarin is preferred.
  • Positive attitude and customer service minded.
  • Comprehensive knowledge of air freight and ocean freight for import, export, and cross-trade.
  • Good communication and interpersonal skills.
  • Strong team player.
  • Good knowledge of handling air freight and sea freight shipments and the related documentation.
  • Minimum 3 years working experience in Freight Forwarding Company.
  • Proficiency in MS Office applications.


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